Specialty Veterinary Referral Coordinator

Department: Receptionists

Employment Type: Full Time

Location: Charlottesville, Virginia

Compensation: $22.00 - $24.00 / hour

Description

Some of the responsibilities you will own in this role:

• Work through incoming emergency or urgent cases from our referring veterinary community.
• Coordinate the transfer and processing of medical history and prepare it for review by our specialists. 
• Create a stream of consistent, concise communication from our referring veterinarians to our specialists. 
• Develop, cultivate, and maintain unique and professional relationships with the hospital’s referral and potential referral base. 
• Occasional help with our Client Services team may be required. 
  • This includes providing exceptional customer service, answering phones (multiple lines), assisting clients with scheduling new consultations and walking them through what to expect during their visit, checking customers in and out, submitting insurance claims, processing payments, and performing general reception duties.
• Maintain accurate medical records and ensure hospital cleanliness.
• Collaborate closely with veterinary staff to support patient care.

Preferred Qualifications

• At least 1 year of previous experience in a veterinary medicine client-facing role 
• Excellent communication and problem-solving skills 
• Ability to remain calm and compassionate in emotional or high-pressure situations 
• Strong organizational skills and attention to detail 

Benefits

• Be part of a mission-driven team that saves lives every day 
• Opportunities for growth and training in the veterinary field 
• Supportive leadership and a collaborative work environment 
• Competitive pay 
• Paid time off, paid holidays, and paid parental leave 
• Health, dental, vision insurance 
• Employee discounts 
• 401K with company match 
• Annual Uniform Allowance