BRA - Operations Manager

Job Title: Operations Manager

Contractor Fee: $3,000/month (USD)

Work Arrangement: Remote

Engagement Type: Independent Contractor

Commitment: Full-time (Approx. 40 hours/week)

Company Overview:

Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable, responsible businesses that are experienced in remote hiring and are excited to welcome international team members. Tidal is owned and operated by consumer brand owners and operators. We have experience in offshore team-building and aim to help businesses leverage global talent.

About This Role:
We're hiring an Operations Manager for a growing DTC home textiles brand that sells online and through wholesale and ships through a 3PL. Reporting to the Director of Operations, you'll run the 3PL day-to-day, own inbound receiving and reconciliation, and turn operational data into weekly reporting and SOPs. There are no direct reports, so results come through the 3PL, vendors, and the teams around you. The goal is simple: every order reaches the customer accurately and on time.

Key Responsibilities:

• Manage day-to-day communication with the 3PL partner, monitoring order routing and flow, resolving exceptions, coordinating wholesale and B2B orders to customer ship dates, and escalating issues to the Director of Operations.

• Track 3PL performance against SLAs for order accuracy, ship time, inventory accuracy, and returns processing; lead recurring check-ins and maintain a corrective-action log with owners and due dates until issues are closed.

• Create and upload inbound shipments in Deposco ahead of arrival, monitor container delivery to the 3PL, and reconcile every receipt against PO, SKU, and quantity, chasing discrepancies with the 3PL and suppliers and reporting final results to Product and Finance.

• Own fulfillment of personalized DTC orders (embroidery), tracking turnaround time and quality against SLA, flagging delays to Customer Care, and implementing fixes that shorten lead times and reduce errors.

• Protect inventory accuracy and availability through cycle count review, discrepancy research and root cause analysis; communicate backorder and stockout risk to Planning, Sales and Customer Care and prepare fulfillment for seasonal peaks, promotions and launches.

• Own day-to-day relationships with packaging and supply vendors (ordering, lead times, costing) and audit 3PL, freight, carrier and vendor invoices against contracted rates, pursuing corrections, credits and damage or loss claims.

• Build and maintain weekly and monthly KPI dashboards in Google Sheets or Excel covering fulfillment, inventory, inbound receiving, personalization and cost metrics, with trends, risks and recommendations for the Director of Operations.

• Own the operations SOP library across fulfillment, receiving, returns, personalization, and wholesale, and lead improvement projects in Shopify, Deposco, and Asana from analysis through rollout.

Software/Platforms/Tools:

• Deposco (WMS/OMS)

• Shopify

• Asana

• Google Sheets or Microsoft Excel

• Small parcel carrier portals

• Slack and Google Workspace

Qualifications:

• 4+ years in operations, fulfillment, logistics, or supply chain at a DTC, CPG, or eCommerce brand that ships through a 3PL.

• Hands-on experience holding a 3PL accountable to SLAs and KPIs, managing exceptions and seeing corrective actions through.

• Direct experience with inbound receiving, ASNs, and reconciling receipts against purchase orders.

• Advanced Google Sheets or Excel skills, with a track record of building operational reports and dashboards.

• Clear written and spoken English, experience writing SOPs, and a proven ability to drive results through partners without direct authority.

• Highly organized, detail-oriented, and self-directed when juggling many moving parts.

Nice to Have:

• Experience with Deposco or a similar WMS/OMS.

• Embroidery or light personalization fulfillment workflows.

• Exposure to ocean freight and import processes.

• Wholesale or B2B fulfillment against retailer ship-date requirements.

Shift Schedule:

• Monday to Friday, with strong overlap with US Eastern Time business hours for daily 3PL and vendor coordination.

• Exact hours are agreed directly between the contractor and the client, with extra flexibility around peak season, promotions, and product launches.