Data Policy Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for keeping line of sight into any data risk and related issues impacting the FLU/CF, in accordance with other data related policies. Key responsibilities include monitoring key performance indicators and internal controls, identifying gaps in adherence and escalations, and working with partners to develop plans to close gaps and ensure effective controls over data for respective Domain. Job expectations include partnering with technology to create an infrastructure and processes that enable adherence to the other data related policies and other regulatory mandates.

Privacy Policy Adherence, Governance & Oversight Execution and Business Support Manager

This role drives enterprise-wide execution of Privacy Policy adherence and effectiveness monitoring, support Enterprise Privacy business operations, partnering with FLU/CF Data Privacy Executives and key stakeholders across the organization.

 

Privacy-specific job description:
This role drives the execution, ongoing management, and effectiveness monitoring of the Enterprise Privacy Policy and Standards Adherence processes, including ownership of the “Execute Privacy Policy Oversight and Governance” process. It supports the translation of Enterprise Privacy Policy and Standard requirements into sustainable operational processes, controls, metrics, governance routines, and evidence of adherence, and provides business and operational support to the Enterprise Privacy team. The position partners with Enterprise Privacy, Front Line Units, Control Functions, process owners, subject matter experts, Risk, and other stakeholders to assess adherence, monitor performance, identify gaps and emerging risks, and drive remediation and continuous improvement.

Responsibilities:

• Own the design and execution of the “Execute Privacy Policy Oversight and Governance” process.
• Drive the end-to-end framework for monitoring adherence to Enterprise Privacy Policy and Standards.
• Support implementation of new or revised privacy requirements into the Policy Adherence framework.
• Maintain accurate process documentation, process maps, controls, metrics, procedures, and governance artifacts.
• Monitor process performance through dashboards, reporting, key performance indicators, metrics and established thresholds.
• Prepare process performance, risk, issue, and improvement information for recurring governance and management reviews.
• Lead governance and oversight activities, escalating significant risks, trends, exceptions, and performance concerns to the appropriate stakeholders.
• Partner with Front Line Units, Control Functions, process owners, and enterprise teams to gather data and metrics, track deadlines, and ensure remediation actions and deliverables are completed on time.
• Collaborate with reporting teams to develop scorecards, dashboards, and reports for senior management review.
• Support audits, regulatory examinations, risk assessments, and remediation efforts.
• Coordinate day-to-day program operations, including adherence trackers, evidence repositories, governance calendars, meeting materials, minutes, action-item follow-up, and status reporting for Enterprise Privacy leadership and governance forums.
• Maintain accurate data, documentation, and stakeholder records to support a strong risk and control environment.
• Manage privacy industry subscriptions and memberships.
• Apply process design best practices and business redesign concepts to align continuous process improvement with long-term strategic goals.
• Ensure adherence to the Process Management – Enterprise Policy, Process Management Standard, and Process Risk Management Standard.
• Influence partners through clear communication, and manage multiple priorities in a matrixed environment with accuracy and attention to detail.
• Respond quickly to urgent and changing requests, delivering accurate, concise, executive-ready analysis, presentations, scorecards, dashboards, and recommendations, often on short timelines.
• Define and track success measures, benefits, milestones, risks, dependencies, and outcomes.

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Qualifications:

• 7+ years of work experience in banking or risk environments
• Experience identifying and assessing operational risks, evaluating controls, developing metrics and thresholds, identifying gaps, and coordinating corrective actions
• Program or project management experience
• Demonstrated experience managing end-to-end processes, including process mapping, procedures, controls, metrics, governance, and performance monitoring
• Experience or proven ability to build and modify process designs to drive ongoing process improvement
• Ability to analyze dashboards and large or complex datasets, identify trends and outliers, evaluate performance against thresholds, and convert data into actionable insights
• Ability to analyze complex, cross-functional problems, perform root-cause analysis, and develop practical solutions
• Ability to build relationships and collaborate across business and control functions, reconcile differing perspectives, and influence outcomes without direct authority
• Excellent interpersonal, written, and verbal communication skills, including the ability to explain complex policy, risk, and process issues concisely and prepare materials for senior management reviews
• Detail oriented, with strong organizational and planning capabilities
• Ability to work effectively under pressure, reevaluate priorities in a changing environment, and manage multiple deliverables with compressed timelines to meet deadlines
• Deep knowledge of Word, Excel, PowerPoint, Copilot, SharePoint, and reporting and dashboard tools, with the ability to adapt easily to new technology, tools, and applications

Desired Qualifications:

• Working knowledge of Single Process Inventory (SPI), Process Owner Portal (POP), Cognos reports or comparable process-governance platforms.
• Understanding of privacy principles, regulatory requirements, policies, standards and operational privacy risk

• Experience translating enterprise policies or regulatory obligations into controls, metrics, procedures, testing/monitoring activities, and evidence requirements.
• Experience designing or operating an enterprise-level adherence or compliance monitoring program.
• Experience working with workflow, reporting, data visualization, or process-management technology.
• Lean/Six Sigma, privacy, risk, compliance, or process-management certification preferred.

Skills:

• Policies, Standards, and Guidelines Management
• Process Management, Governance and Oversight
• Data Analytics, Metrics, KRI, and Reporting
• Issue Management, Remediation Tracking, and Audit and Regulatory Exam Support
• Metrics, Reporting and Analytics
• Process, Risk, and Control Management
• Continuous Improvement
• Stakeholder Management, Influence, and Collaboration in a Matrixed Environment
• Decision Making, Problem Solving, and Critical Thinking
• Clear Communication

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140)

Pay and benefits information

Pay range

$120,000.00 - $185,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.