(USA) Senior Manager, UX Design

Position Summary...

Role summary: Walmart seeks a Senior Manager, UX Design to lead user experience strategies that enhance customer engagement and satisfaction. This role involves directing comprehensive user research, interaction design, and prototyping efforts while collaborating cross-functionally to deliver innovative, user-centered solutions. The successful candidate will drive design initiatives by synthesizing data sources, managing stakeholder relationships, and fostering team development. This position requires expertise in design research, usability testing, and project leadership to ensure seamless, scalable experiences aligned with business objectives and evolving market trends. About the team: The Membership & Store+Club Journeys Design team develops impactful experiences across Walmart and Sam’s Club for U.S. and global markets. This team unites designers with expertise in stores, membership, services, omnichannel commerce, and international markets. They create seamless experiences across app, web, in-store, and connected retail journeys, balancing global consistency with local relevance. Their work shapes how customers and members engage with Walmart and Sam’s Club across physical and digital ecosystems at an enterprise scale, driving innovation and enhancing user-centered design throughout the customer journey.

What you'll do...

What you'll do:
Shape the Membership and Store Experience

• Define the experience vision and design strategy across customer acquisition, membership enrollment, onboarding, benefit discovery, engagement, renewal, and retention.
• Connect digital and in-store journeys so customers and members experience clear, consistent value across touchpoints.
• Translate customer insights, business priorities, and behavioral data into opportunities that improve both the experience and business performance.
• Partner with Product, Engineering, Research, Marketing, Analytics, and store stakeholders to influence roadmaps and deliver cohesive experiences.

What you'll bring:

• Substantial experience designing and delivering consumer-facing digital products. 
• A portfolio showing exceptional craft in shipped customer or member experiences, including sophisticated interaction design, animation, prototyping, and storytelling.
• Bring an exceptionally high bar for customer- and member-facing experiences, from early concepts through shipped products.
• Mastery of interaction design, visual design, animation, motion choreography, prototyping, and storytelling to the team’s work.
• Deep knowledge of AI-native way of working: routinely consider where AI can improve the speed, breadth, or quality of an approach, and apply it with clear purpose.
• Build repeatable team practices that improve quality and productivity while maintaining accountability for design decisions.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $110,000.00 - $220,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 5 years’ experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area. Option 2: 7 years’ experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.
2 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Design certification (for example, IDEOU - Foundations in Design Thinking Certificate), Driving product development in a user experience area, Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area, Related industry experience (for example, retail, supply chain, eCommerce, healthcare), UI/UX, Interactive and Visual Design, Electronics Art, Multimedia Design, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Masters: Architecture, Masters: Artificial Intelligence, Masters: Business, Masters: Cognitive Science, Masters: Computer Science

Primary Location...

1601 SE 10th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.