Consultant – Disrepair Specialist

Department: Operations

Employment Type: Permanent - Full Time

Location: Remote / Hybrid

Description

• Lead social housing disrepair cases from notification to verified completion and closure, coordinating allocated teams with clear ownership, resources and escalation routes, within agreed line-management, budget, contract and settlement authority.
• Strong knowledge of repairing and fitness obligations, damp and mould, Awaab’s Law and HHSRS. Prioritise hazards, vulnerability and legal deadlines; ensure safeguarding, reasonable adjustments and accessible communication. Work with legal advisers to fulfil settlements and court orders, escalating risks promptly.
• Interpret inspection reports, schedules of work, expert evidence and legal correspondence. Coordinate inspections, remedial works and completion checks, addressing underlying defects. Challenge contractor delays and incomplete or poor-quality works, agree recovery actions and escalate through client contract-management arrangements.
• Deliver an agreed work-in-progress reduction plan using reliable baselines, bottleneck resolution and realistic closure forecasts reflecting demand, readiness and capacity. Monitor stage movements, ageing, resident outcomes and repair, damages and legal costs; highlight data limitations and decisions required.
• Maintain audit-ready evidence with update owners and quality checks. Improve and test case-system workflows, stages, mandatory fields and alerts; use defect and complaint trends to drive prevention, supporting adoption and handover to client teams.
• Demonstrable experience of reducing disrepair caseloads and overdue cases, improving works completion and achieving evidenced case closures through multidisciplinary team leadership and effective contractor management.

• A relevant qualification in building surveying, construction, housing or property management, or professional membership of RICS, CIH or CABE.
• Relevant training or accreditation in HHSRS, damp and mould or health and safety.

Key Responsibilities

• Deliver assigned workstreams and support project delivery for client organisations.
• Conduct data analysis, prepare reports, and contribute to solution development.
• Assist in designing and implementing processes that improve service quality and efficiency.
• Maintain compliance with Lumensol policies, procedures, and health & safety standards.
• Build positive relationships with clients and stakeholders to support project success.
• Participate in team meetings, training sessions, and development activities.
• Uphold Lumensol values and contribute to a collaborative team culture.

Skills, Knowledge and Expertise

• Strong analytical and problem-solving skills with the ability to interpret data and provide insights.
• Excellent communication and interpersonal skills to engage effectively with clients and colleagues.
• Ability to manage assigned workstreams and deliver to agreed timelines and quality standards.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Teams).
• Organised, professional, and proactive approach to work.
• Ability to work independently and collaboratively within a team environment.
• Demonstrated ability to follow processes and maintain compliance with policies and procedures.

Benefits