Front Office Coordinator (MA)

Description

Job Title: Front Office Coordinator (MA)

Location: 36100 N Brookside Dr, Suite 203, Gurnee, IL 60031

Travel: Yes, to other clinic locations

FLSA Status: Non-Exempt, Hourly

Work Schedule: Monday - Friday, hours vary

About Family Allergy & Asthma:

Founded in 1979, Family Allergy & Asthma is one of the nation’s leading allergy and asthma practice groups, serving patients across Arkansas, Florida, Illinois, Indiana, Kentucky, Missouri, Ohio, Pennsylvania, and Tennessee. With more than 100 allergists, we are dedicated to delivering high-quality, patient-centered allergy and immunology care. Our comprehensive services include:

• Allergy and asthma evaluation and treatment
• Environmental, food, and drug allergy testing
• Pulmonary function testing
• High-risk food challenges
• Sublingual immunotherapy
• Aspirin desensitization
• Food immunotherapy

Position Summary:

The Front Office Coordinator/Injection Room (MA) is responsible for demonstrating knowledge and application of job duties within scope of practice and functions under the direction of their manager(s) and/or Director(s); respectfully interacts with all levels of staff; provides direct nursing care during assigned duty hours; participates in department activities; promotes independence; adherence to the attendance policy; encourages socialization; advocates for the quality of life of our patients while maintaining compliance with all applicable laws, regulatory and organizational standards; supports the company’s core values.

Summary of Duties and Responsibilities:

• Prepare the injection room area each morning
• Administer allergy injections
• Re-stock area, as needed, and order supplies through the approved clinical procedure
• Complete daily log of charges and total at end of day
• Collect co-pays and write out patient receipt
• Re-order vials in a timely manner
• Organize refrigerated vials in appropriate bins
• Log daily refrigerator temperatures
• Monitor shot cards monthly and discard expired vials
• Ensure that consent forms are signed; explain shot room policies to new patients
• Education of patients in first injection policy
• Maintain and follow HIPAA policies and procedures
• Stay the required 30 minutes after last injection is given before lunch or the end of the day
• Clean toy and lobby area
• Knowledge of all medications and IT treatment
• Check emergency medications monthly and reorder, as needed
• Effectively manage emergency procedures and protocols
• Other relevant duties as assigned by Director

Front Office Responsibilities:

• Check patients in/out and collect co-pays
• Schedule appointments
• Answer phones when needed
• End of day clinic charge reports
• Copy patient insurance cards and update information, as needed

Requirements

Abilities, Knowledge and Skills:

Effective communication skills to include:

1. Ability to fluently speak and read English
2. Ability to read and interpret documents such as safety rules, handbooks, policies, patient care plans and procedure manuals
3. Ability to communicate effectively, verbally and written, with all levels of staff and patients

Education:

• Required: High school diploma or equivalent

Certifications/Licensure:

• Current, valid CPR certification
• Medical Assistant Certification

Required Experience:

• Required: Minimum of 6 months of related medical assistant experience

Physical Demands:

The physical demands described, here, are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the physical demands.

1. While performing the duties of this job, the employee is regularly required to use hands to handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear.
2. The employee frequently is required to stand, walk, stoop, kneel, crouch, reach, push, pull, bend and sit. On average, injection room or clinic staff may be standing or walking 80% of their shift.
3. The employee must occasionally lift and/or move up to 30 pounds.
4. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
5. Specific communication abilities required by this job include the ability to talk and hear in order to converse with others, discern, convey, express oneself, and exchange information.

Work Environment:

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job.

1. The noise level in the work environment is usually moderate; lighting is in the standard range.
2. The employee is subject to infectious waste, potential exposure to allergens in concentrated forms, diseases and conditions.

EEO Compliance:

All Family Allergy & Asthma divisions are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. Family Allergy & Asthma divisions are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.

Notice:

At Family Allergy & Asthma and all our divisions, our Human Resources department and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at Family Allergy & Asthma and our divisions. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

Pay Transparency:

To encourage pay transparency, promote pay equity, and proactively address regulations, Family Allergy & Asthma and all our divisions will comply with all applicable state or local laws or regulations which require employers to provide wage or salary range information to job applicants and employees. Salary offers may be based on key factors such as education and related experience.