Equipment Service Specialist

Aramsco is always looking for dynamic and energetic team players to join our family of companies!

Aramsco, a family of companies, is a leading solutions provider to specialty contractors across North America, serving numerous end markets including abatement, restoration, environmental, emergency preparedness, stone care, cleaning and surface preparation. The company has more than 60 locations through which it distributes products, equipment and chemicals, and provides customers with other value-added services including equipment repair, equipment rental and education.

The Equipment Service Technician diagnoses, repairs, maintains, installs, and services a range of traffic safety, commercial cleaning, restoration, and surface-preparation equipment. The role may support customers in the field, work in a branch or service shop, or perform a combination of both depending on business needs. The Technician provides dependable technical service, communicates professionally with customers and internal teams, maintains accurate service documentation, and helps ensure equipment is safe, reliable, and ready for use.

Primary Duties and Responsibilities

Key Responsibilities:

This job description is not intended to be an exhaustive list of all responsibilities. The Equipment Service Specialist may be required to perform other related duties as assigned to support business needs.

Hourly Range- $35-$38 an hour

Equipment Diagnosis, Repair and Installation

• Accurately diagnose, troubleshoot, maintain, and repair equipment used in traffic safety, commercial cleaning, restoration, and surface-preparation applications.
• Install, assemble, retrofit, commission, and test new and existing equipment in accordance with manufacturer specifications, approved procedures, and company standards.
• Service traffic safety equipment, including Truck Mounted Attenuators, Automated Flagger Assistance Devices, Portable Changeable Message Signs, arrow boards, trailer-mounted traffic control equipment, and related components.
• Service commercial and restoration equipment, including small engines, truck-mounted carpet cleaning units, portable extractors, hard-surface floor machines, duct-cleaning equipment, dehumidifiers, air scrubbers, air movers, and HEPA vacuums.
• Troubleshoot mechanical, electrical, hydraulic, electronic, and 12V/24V DC systems, including batteries, charging systems, wiring, controls, and mechanical assemblies.
• Perform welding and metal fabrication, including the preparation, fitting, and installation of steel brackets and related components when required for assigned equipment.
• Use testing equipment, diagnostic tools, technical manuals, wiring diagrams, schematics, and manufacturer documentation to identify and resolve equipment issues.
• Perform preventive maintenance, inspections, operational testing, and quality checks to ensure equipment is functioning safely and properly.
• Create service orders, repair estimates, bids, and other documentation required to support accurate and efficient service delivery.

Customer Service and Service Coordination

• Communicate professionally with customers in person, by phone, and by email to understand service needs, explain repairs, and provide operating or troubleshooting guidance.
• Schedule service and repair appointments, manage assigned workload, and coordinate field visits or shop repairs with customers and internal teams.
• Present repair estimates and recommendations clearly and identify additional service, parts, or equipment needs for referral to Sales or management.
• Coordinate with Sales, customer service, purchasing, operations, manufacturers, and other internal partners to resolve customer concerns efficiently.
• Maintain positive customer relationships and represent Aramsco professionally at customer locations, jobsites, branches, and service facilities.

Parts, Warranty and Documentation

• Identify replacement parts and components required for repairs and maintenance, order parts and coordinate availability and delivery with internal teams and vendors.
• Process and follow up on warranty claims and Return Merchandise Authorization requests, including required documentation.
• Maintain appropriate inventory of commonly used parts, tools, and service supplies, and keep assigned work areas, vehicles, and equipment clean, organized, and properly stocked.
• Maintain accurate records of inspections, repairs, installations, parts orders, warranty activity, estimates, customer communications, and work completed.

Field, Shop and Safety Responsibilities

• Safely operate and maintain a company-provided service vehicle, specialized tools, welding equipment, lifting devices, power tools, and other assigned equipment.
• Manage daily schedules, prioritize service requests, and coordinate travel to customer locations; regular travel and occasional overnight travel may be required for field assignments.
• Follow company safety procedures and applicable workplace and jobsite requirements, including safe welding, fabrication, lifting, driving, and equipment-operation practices.
• Work independently with appropriate communication to management while also supporting other technicians and branch or service-shop employees as needed.

Qualifications

Education & Experience

• High school diploma or equivalent required; technical or vocational training in mechanics, electrical systems, hydraulics, welding, automotive repair, or a related field preferred.
• Two or more years of experience preferred in equipment repair, mechanical repair, field service, automotive repair, heavy equipment repair, small-engine repair, commercial cleaning and restoration equipment, or a related technical field.
• Welding and metal fabrication experience preferred; welding capability is required for assignments involving traffic safety equipment fabrication and mounting work.
• Strong mechanical aptitude with the ability to diagnose and repair mechanical, electrical, hydraulic, and electronic systems.
• Experience with 12V/24V DC electrical systems, batteries, wiring, electronic controls, engines, trailers, commercial vehicles, traffic safety equipment, or related equipment preferred.
• Valid driver's license and acceptable driving record required. No DUIs or careless/reckless driving on the motor vehicle record for the prior three years; must be able to travel regularly based on assignment.
• Travel daily to customer locations and/or Aramsco branches to perform equipment service, repairs, installations, and other assigned work.
• Ability to work occasional overtime and maintain a basic set of mechanics’ tools, as required by the assigned work location or role.
• Ability to safely lift 50 pounds or more and perform physical work in outdoor, industrial, shop, and customer-site environments.

Skills & Competencies

• Strong problem-solving skills and the ability to diagnose issues accurately, efficiently, and safely.
• Ability to read and interpret technical manuals, wiring diagrams, equipment schematics, and manufacturer instructions.
• Professional, customer-focused communication skills and the ability to explain technical information clearly.
• Strong organizational skills with the ability to manage multiple repairs, appointments, parts orders, service records, and customer follow-ups.

Qualifications/ Skills

Benefits (Full-Time Employees):

• Health/Vision/Dental insurance.

• Paid vacation.

• Paid holidays.

• 401(k) with employer matching.

• Life insurance is provided.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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