Concierge Medicine Physician

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The West Virginia University Health System, the state’s largest health system and largest private employer, comprises 18 hospitals throughout the state and bordering states. In addition, it includes five institutes, as well as providing management services for other local hospitals through affiliate agreements.

Whether you are caring for our patients at one of the critical access hospitals, community sites, regional or academic medical centers, we are all one WVU Health System.

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Additional Job Description:

Position Title

Concierge Medicine Physician

Department

Department of Family and Community Medicine

Division

WVU Medicine East

Reports To

Chair, East Campus Department of Family and Community Medicine

Employment Classification

Full-Time Physician Faculty/Provider

Work Location

WVU Medicine East

Position Summary

The Concierge Medicine Physician provides comprehensive, relationship-based primary care services within an innovative membership-based practice model. The physician is responsible for delivering highly personalized medical care to a limited patient panel, emphasizing preventative medicine, chronic disease management, wellness promotion, coordinated care, and enhanced access. 

This position serves as the clinical leader of the Concierge Medicine Program and is accountable for achieving program goals related to patient satisfaction, membership growth and retention, quality outcomes, operational efficiency, and financial sustainability. The physician works collaboratively with dedicated nursing and administrative staff to deliver an exceptional patient experience consistent with the mission, vision, and values of WVU Medicine East and the Department of Family and Community Medicine.

Essential Functions

Direct Patient Care

• Provide comprehensive outpatient Family Medicine services, including preventive, acute, chronic, and wellness-focused care.

• Conduct comprehensive annual health assessments and personalized wellness evaluations.

• Develop individualized prevention, treatment, and care management plans.

• Deliver evidence-based care consistent with current standards and clinical guidelines.

• Coordinate care with specialists, hospitals, ancillary services, and community resources.

• Manage chronic medical conditions through proactive outreach and disease management strategies.

• Review and communicate laboratory, imaging, and diagnostic results in a timely manner.

• Provide after hours and weekend phone availability for the medical needs of subscribed patients.

• Utilize telemedicine and related technologies to enhance patient accessibility and continuity of care.

• Maintain accurate and timely medical documentation in accordance with organizational standards.

Concierge Program Leadership

• Serve as the primary physician for the Concierge Medicine Program.

• Support strategic growth and long-term sustainability of the practice.

• Participate in membership development, enrollment support, and retention initiatives.

• Assist in developing and refining concierge medicine workflows, policies, and service standards.

• Promote program visibility through community engagement and physician outreach activities.

• Ensure delivery of an exceptional patient experience through enhanced communication and accessibility.

• Collaborate with Morgantown’s Executive Medicine program to offer executive health physicals to business leaders if the need is identified locally

Quality and Performance Management

• Meet or exceed departmental quality, safety, patient experience, and population health goals.

• Participate in continuous quality improvement initiatives.

• Monitor care quality metrics and implement performance improvement strategies.

• Support achievement of departmental and organizational strategic objectives.

• Participate in utilization management and value-based care initiatives as assigned.

Team Collaboration

• Collaborate with nursing, registration, care coordination, and administrative staff.

• Foster a culture of teamwork, accountability, professionalism, and service excellence.

• Participate in regular program, departmental, and organizational meetings.

• Serve as a clinical resource for program staff and leadership.

Academic Responsibilities

• Participate in teaching activities involving medical students, residents, and other learners as assigned.

• Support the academic mission of the WVU School of Medicine.

• Engage in professional development and continuing medical education activities.

• Maintain all credentials required for faculty appointment and clinical practice.

Program Expectations

The Concierge Medicine Physician will be expected to:

• Maintain a limited concierge medicine patient panel designed to support personalized care and enhanced patient access.

• Provide same-day or next-day appointment availability whenever clinically appropriate.

• Be available after hours and on weekends for calls from panel patients

• Offer extended appointment times to address preventive health, wellness, and complex medical needs.

• Demonstrate responsiveness to patient inquiries and care coordination needs.

• Support membership growth and patient retention goals.

• Maintain high levels of patient satisfaction and engagement.

• Promote wellness, disease prevention, and healthy lifestyle initiatives.

• Contribute to the financial performance and sustainability of the Concierge Medicine Program.

Minimum Qualifications

Education

• Doctor of Medicine (MD) or Doctor of Osteopathic Medicine (DO) degree from an accredited institution.

Training

• Successful completion of an ACGME-accredited Family Medicine residency program.

Licensure and Certification

• Eligible for unrestricted West Virginia medical licensure.

• Eligible for Drug Enforcement Administration (DEA) registration.

• Board Certified in Family Medicine.

Experience

• Demonstrated commitment to patient-centered care and service excellence.

• Five years minimum practice in primary care

Preferred Qualifications

• Experience practicing in concierge medicine, direct primary care, executive health, lifestyle medicine, or preventive medicine.

• Experience in program development, practice growth, or physician leadership.

• Academic teaching experience.

• Experience with value-based care and population health initiatives.

Knowledge, Skills, and Abilities

• Comprehensive knowledge of Family Medicine principles and practices.

• Exceptional interpersonal and communication skills.

• Strong patient relationship-building abilities.

• Demonstrated clinical judgment and diagnostic proficiency.

• Ability to effectively coordinate care across multiple healthcare settings.

• Ability to manage complex patient needs while maintaining superior customer service.

• Strong organizational and time-management skills.

• Commitment to continuous quality improvement and patient safety.

Performance Standards

Performance evaluations may include:

Clinical Quality

• Preventive care compliance

• Chronic disease management outcomes

• Population health measures

• Evidence-based care delivery

Patient Experience

• Patient satisfaction scores

• Patient retention rates

• Access and responsiveness metrics

• Service excellence measures

Operational Performance

• Practice growth objectives

• Panel management effectiveness

• Documentation compliance

• Program participation and leadership

Professional Expectations

• Medical staff compliance

• Continuing medical education completion

• Faculty participation requirements

• Organizational citizenship and professionalism

Physical Requirements

• Ability to perform the physical and cognitive functions of an outpatient physician practice.

• Ability to communicate effectively with patients, families, staff, and healthcare providers.

• Ability to utilize electronic medical record systems and other healthcare technologies.

• Ability to sit, stand, walk, bend, and perform routine clinical duties throughout the workday.

Faculty Appointment

Academic rank and appointment through the WVU School of Medicine shall be commensurate with qualifications, experience, and academic achievements.

Scheduled Weekly Hours:

40

Shift:

Exempt/Non-Exempt:

United States of America (Exempt)

Company:

UHA University Health Associates

Cost Center:

8462 UHAE Family Medicine Concierge Medicine

Address:

300 S Preston St

Ranson

West Virginia

Equal Opportunity Employer

 

University Health Associates and its subsidiaries (collectively "UHA") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. UHA strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All UHA employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.