UFS Customer Executive - Bursa

Earlier this year, Unilever announced an agreement to combine its Foods business with McCormick & Company, creating a scaled global flavour powerhouse. The proposed combination would bring together iconic Foods brands, including Hellmann’s and Knorr, with McCormick’s portfolio to create a global leader across spices, seasonings, condiments and complementary food categories, supported by strong retail and foodservice platforms. McCormick brings more than 135 years of heritage, a presence in 150+ countries and a portfolio of trusted brands. The transaction remains subject to regulatory approvals and other customary closing conditions, with completion estimated for mid-2027.  

Join us as - UFS Customer Executive – Bursa

Function: Customer Development
Reports to: Region Manager - Marmara
Scope: Regional
Location: Bursa
Terms & Conditions: Full time

JOB PURPOSE
If you are looking for a great team and a challenging, innovative, fun, and energetic working environment, you are in the right place. The passion of our employees is our strength, and it is what drives us toward outstanding performance.

Our purpose is to offer products that are good for both people and the planet. Our vision is to develop new ways of doing business with the ambition of doubling the size of our company while reducing our environmental footprint.

By listening to the people who buy our brands—trusted everywhere—we have become one of the world’s most successful consumer goods companies. In fact, 160 million times a day, someone somewhere chooses a Unilever product.
As part of our Out of Home Business, we are looking for a Customer Executive to join our Customer Development department in Bursa.

The purpose of the role is to develop and execute customer strategy and customer business plans within the AFH (Away From Home) Channel while managing the growth and profitability agenda.

KEY RESPONSIBILITIES

• Manage and develop relationships with customers and our business partners & stakeholders.
• Develop, implement, and optimize customer strategy.
• Agree on mutual customer business plans to achieve business targets in Modern Trade.
• Deliver, track, and review the plan.
• Provide customer and channel insights.
• Manage the customer P&L for relevant categories.
• Negotiate commercial terms and trade investments.
• Manage customer operations.
• Work closely with category managers for category inputs and with customer marketing for banner/channel plans.
• Ensure effective use of trade spending with customers.
• Maintain and track Perfect Store execution KPIs.
• Evaluate the execution of promotions and product placement activities.
• Contribute to the S&OP process, including forecasting.
• Work closely with Customer Service to enhance performance.
• Maximize opportunities within the customer/region by tracking customer contribution and market share.

REQUIRED QUALIFICATIONS

Experiences & Qualifications

• Minimum 2 years of experience in Customer Development (Sales).
• Performance and growth-oriented mindset.
• P&L and financial understanding.
• Strong sense of ownership and accountability.
• High resilience and problem-solving ability.
• Negotiation and influencing skills.
• Analytical thinking.
• Crisis management skills.
• Ability to inspire and motivate.
• Customer and shopper-centric mindset.
• Excellent written and spoken Turkish and English.

Preferred Qualifications:

• Account management experience in Customer Development.
• Strong Excel and PowerPoint skills.

At Unilever, inclusion is at the heart of everything we do. We welcome applicants from all walks of life and are committed to creating an environment where everyone can thrive/succeed. All applicants will receive fair and respectful consideration, and we actively support the growth and development of every employee.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.