ETIC, Business Analyst - Senior Associate

Line of Service

Advisory

Industry/Sector

Technology

Specialism

Advisory - Other

Management Level

Senior Associate

Job Description & Summary

Key responsibilities 

• Support initiatives across Internal Firm Services (IFS) functions such as HR or Finance, working with stakeholders to understand both common requirements and function-specific processes. 

• Contribute to the continued evolution and adoption of the ESP ServiceNow platform, including analysis of existing services, onboarding of new services and identification of opportunities for process improvement. 

• Act as a liaison between business stakeholders and IT teams to ensure technology solutions meet business goals. 

• Perform the end-to-end analysis of business processes, identifying inefficiencies and improvement opportunities. 

• Facilitate workshops, interviews, and design sessions with cross-functional teams to gather insights, challenge assumptions and validate solutions. 

• Collaborate closely with architects, project managers, developers, and testers to ensure solutions are feasible, scalable, and aligned with enterprise architecture. 

Who you are 

• You are a proactive problem-solver who thrives on turning complex challenges into actionable solutions. 

• You are a pragmatic and flexible thinker who can easily shift between topics and priorities, adapting quickly to evolving needs. 

• You have a strong analytical mindset and can translate business needs into clear IT requirements. 

• You have a solid understanding of IT systems, data flows, and solution architecture principles. 

• You have hands-on experience with the ESP ServiceNow environment and understand its current implementation, service structure and ways of working. 

• You have a strong understanding of Finance and HR processes and ways of working and can translate operational needs into technology requirements. 

• You are adaptable and able to work in a fast-paced environment. 

• You have more than 3 years of experience in an Analyst or similar role, ideally within a complex IT or digital transformation environment. 

• You are fluent in English 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, AI Fluency, AI-Human Collaboration, Analytical Thinking, Business Case Development, Business Process Modeling, Communication, Competitive Analysis, Creativity, Customer Needs Analysis, Customer Relationship Management, Customer Satisfaction, Digital Tooling, Digitization, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Marketing Management, Market Research {+ 21 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date