Job Description Summary

Contract Performance Manager shall serve as a contact point for our customers for matters respecting Contractual Services Agreements and shall be dedicated for sites during normal office hours and provide full support during emergencies.

Job Description

Key Responsibilities

• All contract performance related activities, typically tied to a customer site. Perform in the role as the interface between the customer and the project team, managing the transfer of information and requests.
• Assure timely resolution of issues and keep the customer advised of the progress of the project, and negotiate changes and variations and solutions to any issue arising.
• Responsible for adherence to contract service, operations, and performance specifications, as well as financial & technical metrics specific to contract.
• Perform proposal negotiation, and contract administration functions on assigned proposals / contracts with minimal supervision.
• Provide support to manager and senior contracts personnel on assigned contracts Function as the liaison for the customer on contract matters.
• Coordinate with customers concerning Contractor’s services under CSA.
• Be the single point of contact for customers.
• Coordinate with customers when planning and performing its obligations in accordance with the Agreement including the Covered Maintenance, Repair of Collateral Damage, Additional Required Maintenance and Extra Work.
• Monitor and co-ordinate the execution of GE’s obligations under CSA.
• Schedule and attend annual maintenance planning meetings with customers.
• Monitor and co-ordinate the execution of GE’s obligations under the Warranty provisions under CSA.
• Provide accurate & timely billing as per the conditions under CSA.
• Respond to customer inquiries regarding proposals, CM&Us (Conversion, Modifications & Uprates), or any other Additional Required Maintenance and Extra Work etc. and consequently, where applicable, monitor and co-ordinate the execution of Additional Required Maintenance and Extra Work as per the conditions under CSA.

Required Qualifications

• Bachelor’s degree in Electrical or Mechanical Engineering or related field from an accredited university.
• At least 10 years of experience in a technical and/or field services role
• At least 5 years of experience in a managerial role.
• Prior experience in a financial background with P&L experience is preferred.

Desired Characteristics

• Strong oral and written communication skills. Strong interpersonal and leadership skills.
• Demonstrated ability to analyze and resolve problems.
• Demonstrated ability to lead programs/projects.
• Ability to document, plan, market, and execute programs. Established project management skills.

Additional Information