IT Systems Engineer

Description

About CloseKnit

CloseKnit is a growing, patient-centered healthcare organization dedicated to delivering high-quality, accessible primary and immediate care. We pride ourselves on fostering a dynamic and organized work environment where administrative excellence meets clinical expertise. Our teams value collaboration, innovation, integrity, and accountability, and we strive to deliver seamless patient experiences and operational efficiency across all clinical settings.

Join a supportive, inclusive workplace that encourages professional growth and continuous learning while maintaining a commitment to compassionate care and exceptional patient

outcomes.

Job Summary:

The IT Systems Engineer is responsible for the design, implementation, and ongoing management of the organization’s IT infrastructure within a HIPAA-compliant healthcare environment. This role focuses heavily on Microsoft Azure and Microsoft 365 while supporting core infrastructure, network systems, telecommunications, and enterprise applications. The position includes ownership of systems, proactive monitoring, automation, and continuous improvement of both off-the-shelf (OTS) platforms and internally developed applications, ensuring high availability, security, and performance across clinical and business operations. This is a hybrid position requiring at least 2 days/week in-person at our Rockville headquarters office. 

Key Responsibilities:

IT Support and Troubleshooting

• Provide second- and third-level support using Zendesk
• Serve as escalation point and drive root cause resolution

Troubleshoot Microsoft 365, OTS, and internally developed applications

• Support the administration and maintenance of Active Directory, Azure services, and device management through Intune.
• Assist in the configuration, monitoring, and troubleshooting of network hardware and software, specifically Meraki solutions.
• Help deploy, configure, and troubleshoot end-user devices such as laptops, desktops, monitors, and printers.

Compliance and Documentation

• Ensure HIPAA compliance and audit readiness
• Support Rapid7 and CyberArk security tools

Maintain system and audit documentation

• Assist in the onboarding process for new employees by providing training on IT systems, software applications, and IT policies.
• Offer support for troubleshooting the organization’s phone system.

Documentation and Process Improvement

• Maintain SOPs and documentation
• Drive process improvements and automation

Requirements

Experience and Technical Skills:

• 1-2 years of experience in a help desk or systems administration role, ideally within a healthcare setting.
• Strong familiarity with cloud-based platforms such as Azure and Intune, as well as network management tools like Meraki.
• Strong understanding of Microsoft Windows and Office Suite; basic troubleshooting knowledge of macOS.
• Experience in network configuration and support, including peripheral devices like printers.
• Knowledge of HIPAA compliance requirements and the ability to apply them in an IT environment.

Interpersonal Skills:

• Excellent communication skills with a focus on customer service and team collaboration.
• Strong problem-solving skills with the ability to take initiative and resolve issues independently.
• Capacity to work well both independently and as part of a team.

Education and Experience:

Required

• A Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Demonstrated ability to develop internal tools, applications, or processes that enhance security and reduce reliance on external vendors

Preferred

• Certifications such as CompTIA A+, Network+, or MCSA are preferred.
• Experience in a healthcare environment and familiarity with compliance protocols is preferred.

Physical Requirements:

• Ability to meet the physical demands of the position, including extended periods of sitting, manual dexterity for handling tasks, occasional standing and walking, and the ability to lift and move up to 40 pounds.
• Adaptability to a typical office work environment, which may include moderate noise levels, with accommodation provided for individuals with disabilities to fulfill essential job functions.

Why Join CloseKnit

•   Competitive compensation based on experience and quali?cations.
•   Health, dental, and vision insurance.
•   Life insurance.
•   401(k) retirement plan.
•   Paid time off (vacation, holidays, sick leave).
•   Professional development and continuing education opportunities.
•   Supportive, collaborative, and inclusive work culture.