Parking Operations Manager

Application Deadline: 4 December 2026

Department: Operations - Management(OPS002)

Employment Type: Full Time

Location: L21094100_1496 E Buena Vista Dr

Reporting To: Regional Manager

Compensation: $75,000 / year

Description

Key Responsibilities

• Direct and oversee daily operations to ensure efficient service delivery and compliance with company standards.
• Monitor operational performance and implement improvements that enhance productivity, service quality, and customer satisfaction.
• Conduct regular site inspections to ensure cleanliness, safety, equipment functionality, and overall operational readiness.
• Resolve operational issues, customer concerns, and service disruptions in a timely and professional manner.
• Ensure accurate implementation of company policies, procedures, and client requirements.

• Recruit, interview, hire, train, and retain qualified team members.
• Develop staffing plans that support operational requirements while controlling labor costs.
• Create and manage employee schedules based on business needs and service expectations.
• Monitor attendance, performance, productivity, and employee accountability.
• Maintain adequate staffing coverage for regular operations, weekends, holidays, and special events.
• Support employee development through coaching, training, performance feedback, and succession planning.

• Promote a culture focused on hospitality, professionalism, and exceptional customer service.
• Respond to customer feedback and service concerns with urgency and professionalism.
• Ensure employees consistently provide a positive and welcoming experience for guests.
• Identify opportunities to improve customer satisfaction and service quality.
• Maintain strong relationships with tenants, visitors, clients, and community stakeholders.

• Manage operational expenses and labor costs within approved budgets.
• Review financial performance and identify opportunities to improve profitability and efficiency.
• Monitor payroll, scheduling, overtime, and staffing utilization.
• Ensure accurate reporting, documentation, and administrative records.
• Support revenue growth initiatives while maintaining service standards.

• Serve as the primary point of contact for assigned client relationships.
• Conduct regular meetings with clients and provide operational updates and performance reporting.
• Address client concerns and develop solutions that meet operational and contractual expectations.
• Collaborate with internal departments and external partners to support business objectives.
• Maintain positive, professional, and productive client relationships.

• Ensure compliance with company policies, client requirements, and applicable regulations.
• Promote a safe work environment and address hazards promptly.
• Investigate incidents, document findings, and implement corrective actions as needed.
• Maintain required operational records and complete all reporting requirements accurately and on time.

Skills, Knowledge and Expertise

• Bachelor's degree preferred or equivalent combination of education and management experience.
• Minimum of 3-5 years of leadership or operations management experience.
• Experience managing staffing, scheduling, labor budgets, and employee performance.
• Strong customer service, communication, and relationship-building skills.
• Ability to analyze operational and financial information and make sound business decisions.
• Proficiency in Microsoft Office, including Excel, Word, and Outlook.
• Demonstrated ability to lead teams in a fast-paced service environment.
• Valid driver's license and acceptable driving record, if required.

• Strong leadership and employee development capabilities.
• Effective verbal and written communication skills.
• Proven problem-solving and decision-making abilities.
• Ability to prioritize multiple responsibilities and adapt to changing operational demands.
• Strong organizational and time-management skills.
• Ability to maintain professionalism in challenging situations.
• Financial and operational acumen with a focus on results and accountability.

• Frequent walking, standing, and movement throughout operational areas.
• Ability to work indoors and outdoors in varying weather conditions.
• Occasional lifting, carrying, and moving of equipment or materials as required.
• Availability to work a flexible schedule that may change weekly based on operational demands.
• Ability to work evenings, weekends, special events, and most holidays.
• Ability to respond to urgent operational matters outside of standard business hours when necessary.

• Maintaining appropriate staffing levels and minimizing turnover.
• Delivering exceptional guest and client satisfaction.
• Achieving operational, financial, and service objectives.
• Developing and retaining high-performing employees.
• Ensuring compliance with company, client, and safety standards.
• Supporting a positive culture centered on accountability, teamwork, and service excellence.

Benefits