Health Care Navigator

Who We Are

The Road Home was founded in 1923 and has been a leader in the endeavor to end homelessness for over 100 years. We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community. 

The Road Home is an Equal Opportunity Employer

Diversity, Equity, Inclusion & Belonging (DEIB) is essential to The Road Home’s mission of helping people experiencing homelessness move back into housing. We know that having a more diverse team makes our organization stronger and leads to better experiences and outcomes for the people in our programs.

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!
• Public Service Loan Forgiveness (PSLF) qualifying agency

Job Summary 

Health Care Navigators provide services that include connecting Veterans to Veterans Affairs (VA) healthcare benefits or community healthcare services where Veterans are not eligible for VA care.  Health Care Navigators provide care coordination, health education, consultation, and administrative duties on behalf of the Supportive Services for Veteran Families (SSVF) grant. Navigators work closely with the Veteran’s primary care providers and members of the Veteran’s assigned interdisciplinary treatment team. The Navigator will act as a liaison between the SSVF grantee and the VA or community medical clinic. The Navigator will work with a population of Veterans with complex needs who require assistance in accessing health care services. 

This position will ensure that Veterans experiencing homelessness are supported as they overcome homelessness. This passionate self starter will work for an agency that is both the state’s largest nonprofit housing provider and the state’s largest homeless shelter where assistance is given to individuals and families experiencing homelessness.   

*Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, so please still apply 

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. 

Location
Pamela Atkinson's Resource Center

Position Status
Full-Time

Reports To
Veteran Housing Supervisor

Shift
40 hours

Grade, Starting Rate
Grade 6, $18.90/hour

FLSA Status
Non-Exempt

Job Duties 

1. Connect Veterans to VA healthcare benefits and/or community health care services. 
2. Assist Veterans in communicating their preferences in care and health related goals to facilitate shared decision making of the Veteran’s care and developing appropriate care plans with the Veteran.  
3. Conduct non-clinical assessments in collaboration with the Veteran’s interdisciplinary medical teams, the Veteran, family members, and significant others.  
4. Provide ongoing health education to the Veteran and their family.  Serve as a resource to support the Veteran and their family to help identify appropriate resources and support needs and desires tailored to the Veteran. 
5. Help Veteran identify concerns or questions about their treatment or medications. 
6. Implement Rapid Resolution strategies to prevent or resolve homelessness and provide case management services to ensure ongoing support and housing stability. 
7. Coordinate emergency placements for Veterans when other options are unavailable, including temporary hotel placements, while providing housing focused case management support. 
8. Other duties as assigned. 
9. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. 

Education and Experience 

• Two years experience in a healthcare or social services area of practice preferred. 
• Experience working with diverse populations preferred. 
• Bachelor’s degree preferred. 

Required Skills and Abilities 

1. Strong interpersonal skills and ability to work with diverse populations. 
2. Excellent writing and documentation skills. 
3. Willing to be a proactive member of a dynamic team. 
4. Ability to work from a Trauma-Informed Care framework.  
5. Strong belief in the Housing First model. 
6. Ability to collaborate with community partners and inter-agency departments.  
7. Self-starter and self-directed. 
8. Ability to accept direction and feedback from Supervisor. 
9. Excellent organizational skills and strong computer skills. 
10. Ability to work from a Trauma-Informed Care framework.  
11. Strong belief in the Housing First model. 
12. Demonstrated awareness of and sensitivity to diverse populations. Ability to contribute to the agency’s commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages.  
13. Must pass a pre-employment background check and drug screen. 

Physical and Equipment Requirements 

• Ability to lift 25 pounds 
• Ability to sit, stand and walk for at least an hour at a time 
• Ability and license to drive a vehicle