Front Desk Assistant

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

The International Rescue Committee (IRC) helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their future. Founded in 1933 at the request of Albert Einstein, the IRC works with people forced to flee from war, conflict and disaster and the host communities that support them, as well as with those who remain within their homes and communities. At-work today in over 40 countries and 22 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure. IRC leads the way from harm to home. Began work in Ethiopia, 1999 in response to severe drought that happened in Ethiopia’s Somali region. Currently, providing assistance in ten different regions implementing emergency and development programs in health, water and sanitation, economic recovery and development (ERD), women’s protection and empowerment, education, child protection, and multi-sectoral emergency response.

The IRC has a focus on narrowing the gender gap in humanitarian aid and ensuring that we contribute to gender equality, diversity, and inclusion in both our programs and operations by working to establish a context where our clients (including those from minority groups) enjoy the same rights and opportunities as well as an equal access to services. The IRC also has a strong commitment to creating an equitable and inclusive culture, where safeguarding is upheld in our workplace and programs. We are determined to protect our clients and staff from safeguarding violations through prevention and, where misconduct is alleged, to address it without fear or favor.

Job Overview/Summary: 

·         Receive & send fax messages and forward the documents to the staff concerned. 

·         Ensure urgent messages are followed up accordingly by the front desk and the staff member concerned.

·         Collaborate with different departments to ensure smooth day-to-day operations

·         Making official phone calls on behalf of staff members, especially senior managers.

·         Maintaining and regularly updating an internal telephone extension list and instructions for use.

·         Reporting any faults to the IT Officer and Telecommunication Company immediately.

·         Securely maintain and use IRC stamp only on the authorized/approved documents.

·         Making appointments for staff and reminding them of approaching appointments.

·         Schedule interviews for internal and external candidates.

·         Efficiently issue stationery for staff upon request, release supplies from the store by filling Store Release Form. Maintain tracking of stationeries issued VS inventory realized from store

·         Conduct analysis of supplies purchased, and supplies released from store VS Inventory tracking of logistics. Proactively raise PR for quarter procurement request before the  supplies gets depleted.

·         File documents for the Country Director.

·         Regularly check incoming mailboxes including the post office and Ensure mail pouches to

·         NY and Field sites are dispatched in a timely manner.

·         Open internal envelopes and distribute them to the intended personnel.

·         Make copies of personnel letters. Assist in the distribution of signed/approved documents.

·         Ensure outgoing mail pouches are dispatched on time.

·         Assist in coordinating farewells and procurement of gifts for staff.

·         Perform any additional tasks assigned by his/her supervisors.

·         Booking and Approving meetings for staff as per their request and time by Scheduling appointments, meetings, and coordinate conference room bookings.

·         Manage tracking - Exit clearance, letters, stationary materials, etc

·         Maintain records of office supplies and assist in procurement when needed.

·         Uphold the NGO’s values and maintain a welcoming atmosphere for all stakeholders.

·         Facilitate Gate pass ID for Staff and Visitors.

·         Supervise and follow up Cleaners

·         Support drafting different letter

·         Maintaining front desk office supplies and equipment

·         Anticipate guests’ needs and provide appropriate service, responding to guest issues and Concerns

·         Monitor and handle guest comments.

·         Distributing Bid documents on behalf of the supply chain department for external users.

·         Share Weekly vehicle arrangements for the HR department.

Safeguarding Responsibilities: -

·         Promote and actively participate in initiatives and efforts to build team engagement, inclusion and cohesion in IRC [team/office]

·         Foster ongoing learning, honest dialogue and reflection to strengthen safeguarding and to promote IRC values and adherence to IRC policies

Requirements:

Educational Requirements:

·         BA degree/ Diploma in Management, Business Administration, Personnel Management and related fields.

Preferred Experience and Skills:

·         2 years of experience for diploma/TVET holders and 0 years of experience for degree holders.

·         Excellent verbal and written communication skills as well as, an overall ability to be clear and concise in all communications

·         Strong organizational and time-management skills; proven ability to prioritize and deliver on time

·         Strong analytic problem-solving skills

·         Ability to work both independently and in a dynamic, cross-functional global team structure

·         Highly proficient in Microsoft Office suite

·         Demonstrated ability to work effectively with stakeholders at all levels

·         Ability to manage and work through change in a proactive and positive manner.

Language Skills:

·         Excellent written and verbal communication in English and Amharic.

Professional Standards: All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

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