ERP Support Specialist

Description

Duties and Responsibilities:

• Troubleshoot and resolve Enterprise Resource Planning (ERP) related tickets submitted by staff at both sites.
• Resolve technical challenges resulting in process improvement for organizational performance, improving efficiency, and monitoring outcomes.
• Train end-users on the optimal use of reports and dashboards to support data-driven business decisions. 
• Update and create new customizations across the ERP system.
• Maintain “change logs” for any updated or new customizations and notify staff of changes.
• Develop an understanding of Orion’s manufacturing models, goals, departmental processes, and requisite reporting requirements.
• Provide database quality control; investigate and resolve data and reporting inconsistencies; develop and implement workflow, data entry, collection, and reporting procedures.
• Assist with conducting user acceptance testing of system modifications. 
• Assist with creating and maintaining standard practices for new and existing processes.
• Work collaboratively with staff to discuss departmental/program goals; ensure the database provides the required information and is used to its fullest capacity.
• May serve as liaison with outside agencies on data analysis and reporting issues and needs.
• Coordinate with Information Technology (IT) support tickets as needed.
• Act as an organizational representative in all situations, setting a strong example of professionalism, work completion and quality, and commitment to organizational goals and ethics.
• Support Managers in building reports.
• Other duties as assigned.  

Requirements

Qualifications:

• Experience with SQL, C#, JavaScript, Excel, Power BI, Bartender Labels, Bold Reports or SSRS and APIs.
• Experience with Epicor or similar ERP system user experience (UX) customization.
• Understand database structures and data flows for troubleshooting and resolving data issues related to data syncs, imports, system upgrades, customizations, etc.
• Analytical and problem-solving skills to troubleshoot and diagnose issues.
• Aptitude to dive into data, identify patterns, and draw conclusions.  
• Strong written and verbal communication skills, with demonstrated ability to effectively communicate technical concepts to a diverse range of stakeholders. 
• Self-motivated, hard-working team player with proven organizational skills and attention to detail
• Ability to work independently, managing and prioritizing multiple tasks while meeting critical deadlines.
• Associate’s degree in computer science or related field.

Wage Range:

The pay range for this role considers several factors, including but not limited to required experience, skill level, prior training, education, and other business needs.

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Activities, duties, or responsibilities may change at any time with or without notice.

Physical Requirements/Work Environment:

The physical requirements/work environment described below represent those that an employee must meet to successfully perform the job's essential functions. Reasonable accommodation will be made to enable individuals with disabilities to perform essential job functions.

• Frequent use of hands and fingers to reach, manipulate, handle, and hold material.
• Frequent use of vision abilities including close vision, distance vision, color vision, depth perception, and spatial relationship.
• Frequent use of hearing ability to receive detailed information through oral communication.
• Frequent use of speaking ability to express or exchange ideas, communicate detailed information, or convey instructions.
• Frequent lifting of 5 or 10 pounds.
• Occasional exposure to the manufacturing shop floor, requiring the use of Safety Glasses.
• Infrequent exposure to excess noise levels, necessitating the use of Hearing Protection.

ITAR (International Traffic in Arms Regulation) – US Person Status:

Due to Orion Industries’ participation in the defense industry, International Traffic in Arms Regulations (ITAR) requires that access to sensitive information and material pertaining to defense and military related technologies may only be accessed, viewed, or shared by US Persons as defined by law. A “US Person” can be a US citizen; a lawful permanent legal resident or an individual who has been admitted as a refugee or asylee.

EEO/DEI Statement:  

Orion Industries provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Benefits Offered:

• 401(k) with a percentage company-match contribution
• Paid holidays
• Paid time off
• Medical, dental, vision and life insurance
• Long-term disability
• Employee Assistance Plan
• Other amazing optional benefits

Pre-Employment Drug and Background Screenings

Orion Industries is a Drug-Free workplace. Pre-employment drug screen required, including for the presence of marijuana and cannabis metabolites, due to the safety-sensitive nature of our business. Any applicant selected for this position will be required to submit to a background screening.