Workforce Administration APMEA Team Lead

The Workforce Administration Team Lead is responsible for leading a regional team delivering end-to-end Workforce Administration services across multiple countries. The role is accountable for service delivery performance, operational excellence, compliance, stakeholder management, and continuous improvement, ensuring a consistent, efficient, and customer-focused employee experience aligned with Convatec's Global HR Operating Model.

 

Key Responsibilities

Team Leadership

• Lead, coach, and develop a team of Workforce Administration professionals, fostering a high-performance culture focused on service excellence, accountability, and continuous improvement.

• Provide day-to-day leadership, guidance, and support to ensure consistent delivery of high-quality Workforce Administration services.

• Set clear performance objectives, monitor progress against goals, conduct regular performance reviews, and provide ongoing coaching and feedback.

• Identify capability gaps and development opportunities, creating and executing development plans to enhance team effectiveness.

• Manage team capacity, workload allocation, resource planning, and prioritization to ensure service levels and business objectives are achieved.

• Foster a collaborative and inclusive team environment that encourages knowledge sharing, innovation, and employee engagement.

Workforce Administration Service Delivery

• Oversee the end-to-end delivery of Workforce Administration services across the assigned region, ensuring accuracy, compliance, and operational excellence.

• Act as the primary escalation point for complex Workforce Administration matters, ensuring timely investigation, resolution, and stakeholder communication.

• Ensure adherence to global policies, local legislation, internal controls, and audit requirements related to Workforce Administration activities.

• Develop, maintain, and continuously improve Local Work Instructions (LWIs), standard operating procedures, and process documentation.

• Monitor service delivery performance through KPIs, SLAs, quality metrics, and operational dashboards, taking corrective action where required.

• Analyze workforce administration trends, service performance data, and operational metrics to identify opportunities for improvement and risk mitigation.

• Provide insights and recommendations to leadership to optimize operational performance, workforce effectiveness, and employee experience.

• Lead continuous improvement, standardization, and automation initiatives to enhance efficiency, quality, and scalability of Workforce Administration services.

• Identify, assess, and manage operational, compliance, and service delivery risks, ensuring appropriate mitigation and escalation where necessary.

• Maintain up-to-date knowledge of relevant employment legislation, HR practices, and industry trends, recommending changes to processes and controls as required.

Collaboration and Stakeholder Management

• Partner closely with the Global Workforce Administration Service Delivery Lead, PSX, Payroll, People Partners, Finance, Technology, and other key stakeholders to deliver seamless HR operations.

• Build and maintain strong relationships across regional and global stakeholder groups, acting as a trusted advisor on Workforce Administration processes and service delivery matters.

• Collaborate with internal and external partners on system implementations, enhancements, testing activities, and process transformation initiatives.

• Support governance and service review forums by preparing operational reports, presentations, performance analysis, and improvement recommendations.

• Ensure compliance with local employment legislation, tax, social security, data privacy, and regulatory requirements within the supported countries.

• Promote a customer-first mindset, ensuring an exceptional employee and manager experience across all Workforce Administration interactions.

What We Are Looking For

Experience

• Proven experience leading and developing teams within a Workforce Administration, HR Operations, Shared Services, or Global Business Services environment.

• Demonstrated experience managing Workforce Administration processes within a multinational or global organization.

• Experience managing service delivery through KPIs, SLAs, quality measures, and governance frameworks.

• Experience driving operational excellence, process improvement, standardization, and transformation initiatives.

• Experience working with HR technology platforms, preferably Workday, ServiceNow, SAP

Knowledge and Skills

• Strong understanding of Workforce Administration processes across the employee lifecycle, including onboarding, job changes, employee data management, offboarding, and payroll-related transactions.

• Knowledge of employment legislation, HR compliance requirements, and best practices across multiple jurisdictions.

• Strong analytical and problem-solving skills with the ability to interpret data, identify trends, and implement effective solutions.

• Excellent organizational and prioritization skills, with the ability to manage competing priorities in a fast-paced environment.

• Strong stakeholder management and influencing skills, with the ability to build effective relationships at all levels.

• Excellent written and verbal communication skills.

• Ability to navigate ambiguity, manage change, and lead teams through transformation.

• Proactive, resilient, and results-oriented, demonstrating an “Own It” mindset.

• Customer-focused and aligned to Convatec’s “Forever Caring” values.

Language Requirements

• Fluent written and spoken English is essential.

• Additional Asian language capabilities would be advantageous.

 

 

Beware of scams online or from individuals claiming to represent Convatec

A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at [email protected].

Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Already a Convatec employee?

If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!

About Convatec

Pioneering trusted medical solutions to improve the lives we touch:

Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With over 10,000 colleagues, we provide products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention, treatment for hard to heal wounds, at-risk skin and ulcerated tissue to supporting debilitating conditions, improved patient outcomes and reduced care costs. Convatec's revenues in 2025 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit: http://www.convatecgroup.com.