Senior Technical Analyst

WHAT IS THE OPPORTUNITY?

Join RBC's Integrated Systems Testing team and become the critical backbone supporting development and testing operations. You'll maintain state-of-the-art IST and PPVT z/OS mainframe environments that mirror production systems, enabling our development teams to test with confidence. In this role, you'll manage complex infrastructure, troubleshoot technical challenges, drive automation and process improvements, and collaborate directly with developers and testers to accelerate release timelines. This is an ideal opportunity for someone who thrives in a fast-paced, technically dynamic environment.

WHAT WILL YOU DO?

• Monitor, verify, and resolve infrastructure issues in IST and PPVT environments; perform routine maintenance including distributions and scheduling
• Execute testing and installation of z/OS infrastructure releases while performing weekend maintenance windows on a rotational basis
• Provide first-line incident management support for mainframe IST and PPVT environments, ensuring SLA and OLA compliance with timely root cause analysis and documentation
• Assist application developers and testers with test environment configuration, setup, execution, and technical guidance on z/OS
• Design and build automation processes to ensure IST and PPVT availability and optimize performance to meet development and release timelines
• Review and validate test results with infrastructure support teams to ensure objectives are met and quality standards are maintained
• Participate in problem-solving discussions and process improvement initiatives; collect, maintain, and report accurate operational and performance metrics

WHAT DO YOU NEED TO SUCCEED?

Must Have:

• 2-5+ years of hands-on mainframe experience with exposure to z/OS processes, methodologies, and troubleshooting
• Strong problem determination and resolution skills with the ability to diagnose infrastructure issues, implement resolutions, and document outcomes
• Demonstrated ability to prioritize workload effectively, work independently as a self-starter, and maintain commitment to continuous learning and improvement
• Proactive mindset with capability to identify process improvements, develop innovative automation solutions, and drive operational efficiency
• Experience with Core Mainframe Systems (z/OS, IMS, DB2, CICS, VTAM, MQ, Universal Command) and performance tools (RMF, Omegamon)
• Knowledge of data and file management tools (Connect Direct, File Manager, VSAM) and hands-on experience with JCL, TSO, ISPF, and OMVS

Nice-to-Have:

• ITIL framework certification and knowledge of IT Standards and Methodologies
• Experience with change management processes, automation scripting, and weekend/rotational support environments

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

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Job Skills

Change Management, Computer Information, Group Problem Solving, Hardware Infrastructure, Incident Management, Interpersonal Relationships, IT Systems Management, Long Term Planning, Problem Solving, Process Improvements, Service Request Management

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTOTorontoCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2026-07-212026-08-21

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.