Customer Care & Quality Executive

Location: Hybrid/Corsica Street, Islington

Salary: £30,264 - £37,830 per annum

Hours: 36 per week                                       

Contract Type: Permanent

Are you passionate about delivering excellent customer service? If so, we have an exciting opportunity for you!

Latimer Homes is seeking a dedicated and customer-focused Customer Care & Quality Executive to join our Customer Experience team. In this vital role, you’ll be part of a team that ensures every customer has an exceptional experience even after they have moved into their new home. You’ll play a key role in our mission to make every interaction count, providing outstanding service and support during the Defect Liability Period for each property.

This operational position involves managing and resolving customer defects within agreed timelines while upholding the highest standards of service. You’ll thrive in a fast-paced environment, adept at handling challenging conversations with empathy and professionalism. Your excellent written and verbal communication skills will be crucial in keeping customers informed and reassured throughout the process.

To succeed in this role, strong computer literacy is essential, particularly with CRM systems and Microsoft Office applications such as Word, Excel, and Outlook. Experience in housing and familiarity with NHBC standards will be highly beneficial. We’re looking for individuals with great attention to detail who can identify trends in customer issues and propose preventative measures that contribute to continuous improvement.

If you’re ready to make a real impact on our customers' lives and be part of a supportive, ambitious team, we would love to hear from you. Join our team and help shape a better customer journey from the inside out.

If this sounds like an opportunity for you, please take a look at the full role profile for more information – Customer Care & Quality Executive and Behaviour & Mandatory Accountabilities OD Level 6.

Salaries are just the starting point. Here at Clarion, we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here.

At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process.

Closing Date: Wednesday 5th August 2026 at midnight.

This is a hybrid role with a base location at our office in Islington.  Candidates will be expected to work from the office every Monday with the team. This is subject to change depending on business needs. 

If you live outside the M25, your salary will be based on your location and aligned to the National pay scale.

Applicants must be able to travel across the region as required.  

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship.  You are required to reside in England or Wales for the duration of your employment. 

This vacancy may close without notice.