People Operations Manager - Spanish Market 🇪🇸

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here).

Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started.

Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit.

AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it.

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• Being the main point of contact for a specific scope, addressing daily queries from Qontoers, managers, and providers.
• Serving as the reference person for HR-related topics, including Onboarding/Offboarding, Payroll, Legal, HR policies and processes, HRIS, and more.
• Acting as an advisor on local legal practices and Spanish labor regulations, notably supporting the HRBP team on the ground.

• Barcelona Office Presence: Be the key on-site representative for the People team in Barcelona, ensuring Qontoers and managers have a trusted local point of contact for all HR matters.
• Daily Operations: As the primary point of contact for Qonto employees and managers, your role is to ensure a seamless onboarding and offboarding process for employees. You will also address day-to-day HR queries, ensuring compliance with HR rules and standards. Additionally, you will be responsible for maintaining accurate people data in various HR systems (Workday).
• HR Policies and Processes: Within the People team, you will serve as the go-to expert for human resources policies, procedures, and contracts. Your role will also involve participating in the creation of standardised HR practices for the Spanish office.
• Legal Advisory: Advise on local legal practices and employment regulations in Spain, acting as a reference point for the HRBP team when navigating country-specific HR matters.
• HR projects: Your contribution to the People team will involve enhancing our working methods and HR policies to provide an exceptional employee experience. This may include implementing parenthood policies or supporting our HRIS improvement, and overseeing HR cycles, such as Progress reviews.
• Payroll and data: While you won't have direct responsibility for payroll processing, you will be in charge of data compliance within your specific scope. This entails preparing payroll inputs for your designated population.
• Championship on any HR lifecycle topics of employees by partnering with an amazing team and being a referent on your perimeter
• Experience in designing and implementing HR policies in a scale-up
• Hands-on in the digitalization of HR/launching tools in a FinTech Company
• Agility or how to adapt constantly to scale in HR whilst keeping a high-quality level of HR standards

• Your manager will be Julia Lecointe, Head of People Operations.
  
  
• Her path?
   Julia brings a solid background of over a decade in risk management, internal control, and compliance. She joined Qonto in 2021 and successfully grew through the ranks in the Internal Control team before stepping into her current role leading People Operations and Payroll in June 2025.
  
  
• What she can bring to the team?
   Julia has a deep understanding of our culture and business operations. Her extensive background in setting up rigorous compliance frameworks and managing operational risks means she is exceptionally skilled at building and optimizing complex processes. She brings a highly structured, reliable approach to scaling our people operations and ensuring a seamless payroll experience for the entire team.

• Experience: You have 8+ years of experience as a People Operations, HR specialist or a similar HR generalist role.
• Mastery: You have a good knowledge of HR & legal topics. You are hands-on, able to multitask and prioritize your daily workload but you are also accurate and really rigorous with everything you do.
• Autonomy: You are comfortable operating with strong autonomy, making sound judgment calls on the ground and being the trusted local reference without needing constant oversight.
• Teamwork: You are able to build strong relationships with the team based on confidentiality and trust.
• Communication: You have outstanding communication and interpersonal skills.
• Languages: You speak both Spanish and English fluently.