Quality Assurance Coordinator

Overview

The Quality Assurance Coordinator is responsible for supporting quality control activities at the Hillman Brass & Copper branch of the Arbor Metals Division. This role ensures materials, processes, and documentation comply with customer requirements, industry standards, and internal quality procedures. The Quality Control Coordinator reviews certifications and specifications, monitors product quality throughout the fulfillment process, coordinates corrective actions, maintains quality records, and supports continuous improvement initiatives.This position serves as a key resource for quality compliance and product conformance, working closely with operations, purchasing, suppliers, customers, and branch leadership to maintain the highest standards of quality and traceability.

Responsibilities

Quality Management System

• Support implementation and maintenance of the Hillman branch QMS in accordance with ISO standards, EB 2678, NAVSEA drawings, Level I requirements, and applicable industry and customer requirements.
• Maintain, and improve QMS documents, procedures, forms, and logs.
• Lead the oversight, development, and continuous improvement of the branch QMS.
• Assist with internal and external audits and support follow-up actions.
• Ensure quality procedures and work instructions remain current and accessible.
• Monitor compliance with established quality requirements throughout operational processes.

Technical Compliance & Contract Review

• Review customer purchase orders, and RFQs to identify, document, and communicate all quality and specification requirements.
• Review and interpret customer-imposed industry, military, and government specifications (including MIL-SPEC, ASTM, EB 2678, NAVSEA drawings, and applicable naval/defense standards), including but not limited to:
  • MIL-C-15726
  • MIL-I-45208
  • MIL-T-16420
  • MIL-T-15005
• Review purchase orders to sub-tier suppliers and outside processing facilities to ensure specification compliance.
• Prepare and maintain quality specification sheets, product logs, and compliance documentation for technically complex orders.
• Assist with review for specification compliance across the branch.

Certification & Materials Review

• Review mill certifications, test reports, and material certifications for compliance with internal standards, customer requirements, and applicable industry specifications.
• Initiate and manage hold points throughout the product realization process for technical and Level I / government-rated orders.
• Prior to shipment, compile and review complete Objective Quality Evidence (OQE) packages to ensure all customer and specification requirements have been satisfied.
• Track material testing results and maintain associated Objective Quality Evidence.

Nonconformance & Corrective Action

• Investigate nonconformance issues; issue and manage corrective actions in coordination with process owners and branch associates; verify effectiveness of corrective actions.
• Maintain the Corrective Action Request (CAR) Log, Customer Complaint Log, and related Objective Quality Evidence.
• Communicate with customers regarding quality issues, nonconformances, and corrective action status.
• Coordinate customer complaint handling from intake through resolution and closure.

Supplier Quality

• Work with the Purchasing department to monitor and maintain the approval and qualification requirements for all external suppliers.
• Measure and report on external provider performance.
• Coordinate third-party inspections, testing activities, and source inspections when required.
• Work with the Purchasing department to review supplier documentation and purchase orders to ensure compliance with branch and customer requirements.

Training & Workforce Development

• Assist with quality-related training for employees on procedures, specifications, product traceability, and quality requirements.
• Maintain employee training and qualification records.
• Support development and revision of quality procedures, forms, and work instructions.

Operations Support

• Verify material identification and traceability throughout inventory and produced material.
• Maintain material segregation between Level I and non-Level I material throughout the facility.
• Monitor receipt of incoming product and enforce inbound quality requirements.
• Partner with operations personnel to improve processes and reduce quality issues.
• Assist in implementing corrective and preventive actions that improve quality performance.

Customer Communication

• Communicate with customers and suppliers regarding quality documentation, certifications, and compliance requirements.
• Support customer audits, source inspections, and quality inquiries.
• Coordinate resolution of customer quality concerns in collaboration with branch leadership.

Qualifications

Education and Experience:

• High School Diploma or equivalent required; Associate's or Bachelor's degree in a technical, quality, or related field preferred.
• Minimum 3 years of experience in the metals industry with significant quality control or quality management responsibility.
• Experience interpreting and applying industry and military specifications (ASTM, MIL-SPEC, EB 2678, NAVSEA drawings, naval/defense standards) strongly preferred.

Knowledge/Skills/Competencies:

• Strong working knowledge of quality management systems and ISO-based frameworks, EB 2678, and NAVSEA drawing requirements.
• Ability to read and interpret mill certifications, test reports, and technical specifications.
• Familiarity with inspection tools, procedures, and nonconformance management.
• Understanding of metals product types, alloys, and applicable industry standards.
• Proficiency with Microsoft Office applications; experience with SharePoint or similar document management systems a plus.
• Strong written and verbal communication skills; ability to interface professionally with customers, suppliers, and internal stakeholders.
• Ability to work accurately and independently in a fast-paced, multi-tasked environment.

Other:

Physical Requirements: While performing the duties of this position, the employee is regularly required to sit; use hands/fingers to handle, feel, and operate equipment; and communicate verbally. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must regularly lift and/or move up to 25 pounds and occasionally up to 40 pounds. Specific vision requirements include close vision, distance vision, color vision, and the ability to adjust focus.

 

Working Conditions: This role operates primarily in an office environment, with regular access to the operations and warehouse floor. While in operations or laboratory areas, the employee may be occasionally exposed to moving mechanical parts, fumes or airborne particles, and moderate to high noise levels. Reasonable accommodations may be made for individuals with disabilities.

 

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.