- Location
- Pasig City, Philippines
- Type
- Full-time
- Department
- Customer Service
- Seniority
- Manager
- Source
- Workday
Description
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Customer Success Manager
• Job Description
Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating
contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced
from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility,
and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI
resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a
vibrant, inclusive, and engaging work environment.
Why Join the A-Team?
Come for a career, stay for the fun!
(Pick the benefits that suit your role/campagin)
• HMO coverage for you
• Yearly Kick Off Parties with major giveaways (like the car in 2023)
• Get recognized through our ‘Value Awards’
• Grow your career - yes, we love to promote internally
• Do meaningful work and collaborate with the best
• 900 promotions given each year
• 2,700+ leadership training courses
A Glimpse into Your New Role
• Ensures good customer health of client book
• Execute ongoing adoption improvement plans across customers (Onboarding, Web training, Email
Campaigns, etc)
• Manage client renewals
• Maintain regular contact with key decision makers and stakeholders and schedule stewardship
meetings as appropriate
• Work across the firm to drive resolution of identified issues and escalate issues where appropriate
• Ensure customer's desired outcomes are well understood, documented, and monitored
• Collaborate with Success Consultant on day to day client requests, including attending status
meetings and escalate service issues where appropriate.
• Articulate client needs objectives and work across the firm to develop and propose solutions
• Recommend and coordinate cross-functional improvements to the Customer Lifecycle
• Execute corrective action plans for customers at risk (Stakeholder Interviews, Issue Tracking, etc)
• Track results from action plans and follow escalation procedures when appropriate
• Identify Upsell and Cross Sell Opportunities
• Map customer stakeholders & users to Customer Personas
• Partner with Account Executives during Quarterly Business Reviews to create client growth strategy
• Feature Request Management
• Maintain knowledge of Riskonnect products/services and industry trends
Join the A-Team and experience the A-Life!
