Asset Manager Service Desk - Washington DC

Overview

ERP International, LLC (www.erpinternational.com) is currently seeking a Full Time experienced in dedicated asset management as the Asset Manager to support our Service Desk on a large government technical support program.  Qualified candidates with resumes tailored and focused on dedicated Asset Management hands-on experience are urged to apply to learn more about this great opportunity!

 

Be the Best! ERP International is honored to be named a 2026 Top Workplace by WTOP News! 7 Years Running.

 

ERP Offers Employees:

* Competitive Salaries & Benefits to include Health, Dental, Vision and Retirement!* Health Advocate & Concierge Services!* Unlimited Job- Related Training & Development!

* Employee Recognition & Incentive Programs!

* Employee Appreciation & Company Sponsored Events!* Opportunity to work with leading edge technology!

* Community Outreach & Charity Work!

 

Connect With Us! Apply online today and discover more about this exceptional employment opportunity.  www.erpinternational.com

  

ERP is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment on the basis of race, color, sex, religion, national origin, veteran status, disability status, age, or any other characteristic protected by federal, state, or local law.

 

ERP International is committed to providing veteran employment opportunities to our service men and women.

 

 

Pay Range: $70,000 – $85,000

 

The salary range for this position is determined based on a variety of factors, including but not limited to, experience, qualifications, skill level, and location. The final salary offer will fall within this range and will be commensurate with the candidate’s background and the specific demands of the role.

 

About ERP International, LLC: ERP is a nationally respected provider of health, science, and technology solutions supporting clients in the government and commercial sectors. We provide comprehensive enterprise information technology, strategic sourcing, and management solutions to DoD and federal civilian agencies in 40 states. Founded in 2006, ERP is headquartered in Laurel, MD and maintains satellite offices in Montgomery, AL and San Antonio, TX - plus project locations nationwide.  

Responsibilities

Job Specific Details and Tasks:

• Use strongly preferred 2 years experience as a DoD or Civilian Government Asset Manager to Structure and Coordinate Asset Management activities and asset interactions for agency Government client IT infrastructure
• Lead Asset Management support; perform structured asset management audits/reports/coordinate any needed ServiceNow/MDM InTune activities and asset support tickets
  • Asset Inventory Management : Lead the development and maintenance of an accurate inventory of all hardware and software assets within the agency, utilizing the ServiceNow HAM and SAM modules.
  • Asset Optimization : Identify opportunities for cost-saving, license optimization, and overall efficiency improvements in the management of IT assets and guide the team in implementing best practices.
  • Compliance and Licensing : Oversee the team in ensuring the agency remains compliant with software licensing agreements, coordinating software audits, and conducting licensing assessments.
  • ServiceNow Expertise : Utilize the ServiceNow platform to its fullest extent, configuring and customizing the Hardware Asset Management (HAM) and Software Asset Management (SAM) modules, and providing expertise to the team.
  • MDM and Microsoft InTune Integration : Use hands-on experience with MS InTune to oversee the integration of MDMs/Microsoft InTune for efficient mobile device management and security. ensuring alignment with organizational goals.  MDM interaction and moblie vendor coordination - coordination mobile device setup and modifications, reporting and analysis
  • Guide the team in generating reports and analyzing data to provide insights and recommendations for decision-making regarding IT hardware and software asset management.
• Maintain asset inventories and provide regular asset tracking and summary reports as required by client statement of objectives (SOO).
• Work extensively directly with lead clients on asset management tracking processes, concerns and issues.
• Other duties as assigned with a focus on asset management support functions. 

Qualifications

Required Education:

• Associates Degree in Computer Studies or a related field of study; Bachelors degree preferred

Clearance Requirements:

• Must be able to obtain a government publc trust Clearance/background check

 

Standard Interview & Selection Process:

• Recruiter Pre-Screen
• If selected, Interview with Hiring Manager and/or Technical Lead

 

Required Experience: 

• 2 years-on hands on government-client Asset Management Experience as a dedicated asset lead in an automated setting perferably with ServiceNow HAM/SAM modules of software solution
• Hands on experience in a wide range of asset management and staff support funcitons and reporting steps
• 1 years of hands-on Mobile Device Management (MDM) asset tracking and support using client and vendor MDMs/InTune.  Experience in overall MDM and mobile device vendor interface/management.
• Timely support for software process mangement process definition and execution.
• Experience developing and managing ITIL process-based asset management in an automated ticketing system for a varying sizes of organizations.
• Proactive client interface experience and deliverable documentation development
• Staff interface and asset coordination experience
• Experience supporting federal or similar IT organizations preferred
• Strong customer asset support skills
• Strong written and verbal communications skills
• Knowledge of the ServiceNow ticketing system
• Experience with ITIL best practices
• Knowledge working with and supporting the following products and tools:

Microsoft Exchange

SeviceNow HAM and SAM module roles and functions

Anti-Virus Software (i.e., Microsoft System Center Endpoint Protection)

Microsoft Distributed File System (DFS)

Microsoft Active Directory (AD) user tracking and permissions descriptons

Microsoft Domain Name Services (DNS)

Microsoft Dynamic Host Configuration Protocol (DHCP)

Enterprise Communication Services (i.e., TEAMs for Business)

Microsoft SharePoint end-users licenses

Microsoft Windows 10. 11

Adobe

Asset Management tools and techniques for large infrastructure commerical or government environments

 

Microsoft Office products and licensing

Ticketing and Asset Management Systems (i.e., ServiceNow)

Knowledge Base resource and video guide training planning and development

General Desktop and Mobile Device System Administration MDMs and InTune

Specialized agency inhouse application inventory, updating and tracking licenses