Service Technician

Description

The Service Technician is hired by, reports to and is evaluated by the Service Manager. The Service Technician is responsible for diagnosing and performing standard mechanical, electrical, hydraulic and pneumatic repairs as well as assembling equipment for Delta Group and its customers. The Service Technician works in collaboration with the Service Manager, Shop Foreman, parts sales team members, sales team members, vendors, and customers to further the goals and objectives of Delta Group. The Service Technician must be self-motivated as most of their work is conducted without immediately oversight of management. Other job duties include, but are not limited to, the following:

Service Department Responsibilities

• Inspects, diagnoses, troubleshoots and locates mechanical deficiencies on Heavy Equipment as assigned by the Service Manager/Shop Foreman.
• Utilizes diagnostic equipment properly.
• Determines the extent of necessary repairs, including identifying major powertrain overhaul needs.
• Prepares a quote on machinery for required labor and parts, as directed by the Service Manager and/or Shop Foreman.  
• Repairs and/or replaces all components of diesel engines, hydraulic, air conditioning, electrical and suspension systems, drive trains, steering, braking, material handling and operator comfort systems.  
• Reads, analyzes and interprets technical information from schematics, technical manuals, drawings and procedures and governmental regulations.  
• Performs welding and brazing, fabricates and modifies parts, equipment, miscellaneous structures and attachments.  
• Informs Service Manager/Shop Foreman on special parts orders, shortages and malfunctions.
• Completes all work orders (including warranty information) and time sheets in a legible, accurate and timely manner.  
• Maintains a current knowledge of products, technology and models by participating in education opportunities and recommended training, reading technical and regulation publications.  
• Keeps shop vehicles clean and serviced.
• Helps control expenses and produces as much quality work as possible.
• Helps maintain cleanliness, neatness and safety of personal workspace, building and lot.
• Completes work/repairs in a timely manner according to management standards.
• Maintains a safe working environment and adheres to company safety program at all times.
• Completes work/repairs in different settings (farm, shop, road, etc.) without immediate oversight by management.  

Team Leadership

• Develops and maintains open communication among employees, customers, vendors, partners, and suppliers.
• Encourages and promotes a collaborative working relationship between the parts, sales, and service departments.  
• Works as part of a team, offering and seeking assistance when needed.  

Customer Service

• Handles all customer questions, concerns, and complaints expeditiously.
• Reinforces a philosophy of “fix it right the first time” with each customer.
• Treats all customers with respect, and if an issue occurs involves the Service Manager/Shop Foreman for resolution, as needed.  

Requirements

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Ability to get around the dealership and grounds for various tasks.
• Ability to lift or move 10 pounds, frequently lift or move up to 25 pounds, and occasionally lift or move up to 75 pounds.
• Ability to tolerate up and down movement with bending or stooping, including reaching above and below shoulder height with arms and hands.
• Ability to be on one’s feet for extended periods of time.
• Ability to climb a ladder with the ability to carry an object while climbing. 
• Ability to operate equipment or other power equipment as necessary.  
• Ability to push/pull up to 100 pounds of force.  
• Ability to load/unload and utilize tools.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing essential job functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• While performing the duties of this job, the employee is frequently exposed to dust, odors, oil, fumes and noise.  
• The employee is generally required to stand for long periods of time.
• The noise level in the work environment is usually moderate.
• While performing duties, the employee may be near moving mechanical parts and inside and outside weather conditions.  
• Must be able to work on location, including but not limited to barns, garages, roadsides, fields.  

Desired Skills and Characteristics:

• Excellent written and oral communications skills.
• Able to balance and coordinate multiple responsibilities.
• Energetic and passionate about making a positive difference for people and communities. 
• Self-motivated with the ability to be agile and flexible.
• Able to work across differences and understand the importance of diverse voices.  
• Works well in collaboration with others.
• Ability to prioritize, multi-task and work efficiently. 
• Ability to work independently.
• Must have excellent time management skills.

Education, Experience and Background:

• High School Diploma/GED preferred.
• Must have a valid drivers license.  
• Knowledge of mechanical, electrical and hydraulic systems.  
• Previous mechanical experience preferred.  
• Knowledge of mechanical, electrical and hydraulic systems.  
• Able to operate a variety of equipment safely to diagnose, adjust and repair malfunctions.
• Able to read and understand operator’s and repair manuals
• Able to operate diagnostic equipment.