- Location
- Hyderabad, India
- Type
- Full-time
- Department
- Management
- Seniority
- Manager
- Source
- Workday
Description
ROLE OVERVIEW
The Supplier, Vendor & Catalogue Manager leads the team that runs the client's supplier relationships, Vendor Management Office (VMO) support and global product catalogue. The role owns the accuracy, timeliness and commercial quality of everything these functions produce — supplier scorecards and business reviews, contract administration and renewals, and a clean, correctly-priced catalogue — and is accountable for the service levels that the wider procurement and finance operation depends on. It is a low-volume, high-value remit where the manager's governance, judgment and stakeholder management influence spend and risk well beyond the transaction count.
Managing a distributed team across India and Brazil (Levels I–III), the manager sets priorities and coverage, develops people, and acts as the senior escalation point and single point of contact for the client, suppliers and cross-functional partners in Procurement & Asset Management, Contracts, Pricing and the SAM team. Because Astreya is the incumbent, the manager can build on established vendor relationships, catalogue history and supplier baselines to drive fill-rate, quality, accuracy and cost outcomes.
KEY RESPONSIBILITIES
1. Team Leadership & People Management
Lead, coach and develop a team of supplier, vendor and catalogue analysts (Levels I–III) across multiple locations, building bench strength and clear career progression.
Own workload allocation, 14x5 coverage, capacity planning, hiring and onboarding, ensuring the team is resourced to meet demand.
Set objectives, run performance reviews and create upskilling and cross-training plans across supplier, vendor and catalogue disciplines.
Own SOPs, training and knowledge management so the team delivers consistently and audit-ready at scale.
2. Supplier & Vendor Management
Own the supplier-information repository and VMO support, ensuring new and renewal contracts, deal-tracking IDs and milestones are administered accurately and on time.
Govern supplier performance through scorecards, issue escalation and the Semi-Annual Supplier Business Review (SBR) cycle for key OEMs and VARs, and track action items to closure.
Oversee temporary-workforce onboarding and extension compliance, enforcing manager-hierarchy, budget-approval and Length of Service (LoS) policies.
Lead software-portfolio integration and contract decommissioning in Mergers & Acquisitions (M&A), enforcing data-privacy guidelines and avoiding double-billing.
3. Catalogue & Master-Data Management
Own catalogue accuracy and lifecycle (EOS/EOP) across hardware, software and accessories, keeping product, pricing and manufacturer data validated and current.
Oversee weekly Purchase Information Record (PIR) validation, monthly pricing reviews, bulk master-data uploads and regional storefront configuration.
Ensure New Product Introduction (NPI) catalogue setup, Base-and-Variant hierarchies and regional rollouts are delivered to SLA and correctly enabled.
Resolve escalated catalogue, pricing and supplier-item-mapping issues that block ordering or three-way matching.
4. Governance, Performance & Stakeholder Management
Own end-to-end SLAs and KPIs across the supplier, vendor and catalogue lines, and report performance to client and Astreya leadership.
Act as the senior escalation point and single point of contact for cross-functional stakeholders, suppliers and the client.
Drive continuous improvement, automation and cost-avoidance initiatives across the functions.
Support commercial and contract decisions with data, risk assessment and clear recommendations.
PERFORMANCE & SERVICE LEVELS
Indicative performance targets for the role; final service levels are confirmed on engagement and measured by location per service line.
Team SLA Attainment: ensure the supplier, vendor and catalogue lines collectively meet ≥95% of agreed service levels each month.
Catalogue & Contract Accuracy: sustain ≥99% accuracy across catalogue entries and reviewed contracts managed by the team.
Supplier Governance: deliver 100% of scheduled SBRs on time, with performance scorecards and tracked action closure for key OEMs and VARs.
Contract Compliance: ensure 100% of reviewed supplier and software contracts comply with the client's agreed criteria (tracked as a KPI).
Customer Satisfaction (CSAT): sustain a team CSAT of ≥95% (≥4.0–4.5 on a 5-point scale) across surveyed interactions.
People & Capability: complete performance reviews and development plans for 100% of direct reports and maintain attrition below the agreed target.
Continuous Improvement: deliver agreed automation / process-improvement initiatives each year, with cost-avoidance tracked as a KPI.
TOOLS & SYSTEMS
ERP & Procurement Systems: SAP (Materials Management, Procure-to-Pay, PIR and master-data consoles) alongside corporate guided buying platforms
Supplier & Contract Repositories: enterprise Contract Lifecycle Management (CLM) databases and supplier-performance systems
Workforce Management Platforms: specialized external workforce tracking applications (e.g., Fieldglass) and scheduling systems
Reporting & Collaboration Tools: BI / analytics platforms, advanced ITSM issue-tracking and collaborative spreadsheet logs
REQUIRED SKILLS & EXPERIENCE
Mandatory
8–12+ years in supplier / vendor management, category management, contract administration or catalogue & master-data management, including 3+ years of people management.
Proven ownership of service levels and KPIs across a shared-services or managed-operations team.
Strong commercial and contractual acumen, including supplier governance, SBRs and renewal/true-up management.
Hands-on understanding of catalogue and master-data management, PIR/pricing validation and product lifecycle (EOS/EOP).
Excellent English communication and stakeholder management, including with senior client stakeholders and external vendors.
Preferred
Experience managing distributed teams across multiple geographies (e.g., India and Brazil).
Exposure to M&A software-portfolio integration, EULA/licensing risk and contract decommissioning.
Familiarity with VMO / supplier-management tooling, contingent-workforce compliance and BI/analytics.
Lean / continuous-improvement experience and a track record of automation and cost-avoidance.
SCOPE & SPAN OF CONTROL
Indicative team scope; final structure is confirmed on engagement and by location per service line.
Direct reports — a team of ~5–6 supplier, vendor and catalogue analysts spanning Levels I–III across India and Brazil.
Functional scope — Supplier & Vendor Management (VMO support, supplier governance, contract administration) and Catalogue Management (catalogue accuracy, pricing validation, NPI setup and lifecycle).
Reporting line — reports to the Service Delivery Manager / Head of Business & IT Enablement and partners with Procurement & Asset Management, Contracts, Pricing and the SAM team.
