Post-Closing Intake Specialist

Be part of a team that's committed to making a difference. We believe in our work and our customers.

Position Location

Remote Type

Remote

Office Location (if not fully remote):

n/a

Job Description

We are seeking a detail-oriented Post-Closing Intake Specialist to monitor our funded loan pipeline and facilitate clear, efficient communication between internal teams and external partners.

In this role, you will manage suspense items, oversee shared mailboxes, and ensure all post-closing inquiries and condition reports are handled accurately and on schedule.

Note: This is a nationwide opportunity with remote flexibility, requiring a designated home workspace and occasional on-site presence as needed.

What you will do:

• Monitor the funded pipeline, direct assignments for internal and external suspense items across multiple business lines, and track loans delivered to investors.

• Review incoming conditions and inquiries from multiple channels (email, reports, investor portals) and route requests to the appropriate internal groups.

• Connect with external partners—including housing finance agencies (HFAs), servicers, and investors—to secure updated review statuses and condition reports.

• Generate operational reports for leadership, including investor review turn times, pipeline metrics, and suspense logs. Accurately update systems of record with necessary notes and tracking dates.

• Deliver responsive, high-quality service to internal and external partners via phone, email, and instant messaging.

• Participate in team meetings, training sessions, and special projects or research initiatives as assigned.

What we are looking for:

• 1+ years of related professional experience operating in a fast-paced environment, analyzing and interpreting data, and managing professional relationships.

• Basic proficiency in Microsoft Excel, including pivot tables and VLOOKUPs.

• High School Diploma or GED.

Position Details:

• Nationwide opportunity offering remote flexibility with a hybrid requirement for occasional in-office time.

• A quiet, dedicated workspace at home with reliable high-speed internet access.

• Extended periods sitting at a desk and working on a computer.

Fairway Home Mortgage, founded in 1996, is a nationwide leader in the mortgage industry. Customer service is at the heart of everything we do. We deliver personalized loan solutions with some of the fastest turn times in the industry. Our mission is to act as trusted advisors, guiding clients through every step of the mortgage process to exceed expectations and ensure satisfaction.

Our culture promotes innovation, growth, and collaboration, offering exciting career paths and professional development. Whether you're starting out or advancing your career, Fairway is a place where your skills and ambitions can thrive.

Current Employees: Head to the Fairway Careers Hub in Workday for internal job openings.

We post some job openings internally for our employees and others externally for the general public. If you cannot find the perfect role right now, do not hesitate to contact the Careers Team at [email protected]. We can answer any questions and keep you updated on future opportunities.

View our E-Verify and Right to Work notices HERE.

Important Notice to Job Seekers! We’ve been made aware of fraudulent messages falsely claiming to be from Fairway recruiters, including links to assessments. These are not legitimate and are not affiliated with Fairway Independent Mortgage Corporation. We’re working with our Information Security team to address this issue. Thank you for your vigilance and continued interest in joining Fairway! All official communication will come from verified Fairway email addresses or our official LinkedIn page. If you receive a suspicious message, please do not click any links and notify us.