Assistant Front Office Manager (f/m/d)

Department: Rooms Division, Front Office & Guest Services

Employment Type: Seasonal - Full Time

Location: Switzerland - St. Moritz

Description

Key Responsibilities

• Ensuring that the team has independent and up-to-date knowledge of the hotel product, VIP arrivals, events within the hotel and the city, as well as safety standards and emergency procedures.
• Administrative and operational activities, participating in relevant meetings, conducting meetings, writing reports and memos, as well as check-ins and check-outs.
• Direct management of reception activities, such as baggage handling, checking arrivals, guest services, ensuring compliance with all department standards and processes, focusing on guest requests and satisfaction.
• Review and optimization of workflows, processes, and standards.
• Personnel deployment control for the best possible service quality and effectiveness at the front office. Including development, training, and future planning for employees.
• Maximizing revenue (REVPAR) through optimal control of room allocation, group blockings, package sales, late charges, double occupancy, and upselling.
• Welcoming and seeing off VIP guests and accompanying them to their rooms. Building relationships and providing personal assistance during the guest's stay.
• Identifying training opportunities for department staff and ensuring that training is carried out.
• Assisting in the preparation of the annual front office budget and manning guide. Working within budget guidelines.
• Ensuring that the team and yourself have up-to-date knowledge of the hotel product, VIP arrivals, events within the hotel and the city, as well as safety standards and emergency procedures.
• Performing administrative tasks, attending relevant meetings, conducting meetings, writing reports and memos.

Skills, Knowledge and Expertise

• Completed training in the hotel industry and several years of experience in the upscale hotel industry and as a manager
• Professional competence, creativity, and attention to detail, as well as a very high awareness of quality
• Experience with budget and FO-related report creation
• Structured and organized way of working
• Keen interest in team-oriented work
• Very good German and English skills; additional language skills are an advantage

Benefits

• Live and work in the heart of the Engadin Alps
• A wide range of creative opportunities
• A pleasant working atmosphere in a young and dynamic team
• International career prospects and development opportunities
• Outstanding employee benefits in all Kempinski hotels, among others
• Staff accommodation in the immediate vicinity of the hotel, including laundry facilities, a fitness and common room, a kitchen, and a wide range of dishes in our staff restaurant
• Free use of the in-house daycare center for employees' children  
• Monthly employee activities such as skiing, snowboarding, and cross-country skiing courses, hiking trips, spa evenings, and German courses
• Internal “Feel Good Committee” to help shape all welfare issues