Senior Manager, Core Solutions and Experiences - Home Print

Senior Manager, Core Solutions and Experiences - Home Print

Description -

Senior Manager, Core Solutions & Experiences – Home Print

About HP

At HP, we are redefining the future of work through technology that is more human, intuitive, and connected. We put customers at the center of everything we do—designing solutions that seamlessly integrate hardware, software, and services to create meaningful, end‑to‑end experiences. In Home Print, our mission is to deliver simple, intelligent, and delightful printing experiences that drive engagement, loyalty, and long-term value.

Role Overview

The Senior Manager, Core Solutions & Experiences will lead the strategy, roadmap, and execution of HP’s core print software solutions and customer experience across the Home Print portfolio. This role sits at the intersection of product management, customer experience, and cross-functional delivery—driving an integrated, end‑to‑end experience from setup through everyday use.

This leader will be responsible for defining the customer journey, aligning hardware and software roadmaps, and ensuring delivery of seamless, high-quality experiences that improve customer satisfaction, engagement, and product value.

Key Responsibilities

Own End-to-End Customer Experience Strategy

• Define and drive the vision, strategy, and roadmap for core print experiences including setup, onboarding, connectivity, printing, and app interactions

• Deliver a cohesive “Now / Next / Future” experience strategy grounded in customer insights and data

• Establish and evolve a North Star experience for Home Print that accelerates time-to-value and drives customer advocacy

Lead Core Solutions Product Management

• Own product requirements and prioritization for core solutions (e.g., setup & onboarding, connectivity, drivers, app experience, and intelligent solutions)

• Translate customer, market, and regional insights into clear product requirements and differentiated experiences

• Drive alignment with TIO and engineering teams on priorities, scope, and execution outcomes

Drive Cross-Portfolio Alignment

• Integrate hardware, software, and services into a unified customer strategy and roadmap across the Home Print portfolio

• Ensure consistency and quality of experience across platforms (Windows, mobile, app ecosystem) and regions

• Partner with portfolio, innovation, and regional teams to ensure alignment on roadmap, timing, and value delivery

Operational Excellence & Delivery Model

• Establish clear operating models, roles, and responsibilities across product, program management, and design to improve execution clarity and velocity

• Lead prioritization frameworks and backlog governance focused on high-impact “big rocks” and customer outcomes

• Drive continuous improvement in processes, reducing complexity and increasing speed to market

Customer Insights & Experience Outcomes

• Build and scale a continuous customer insight engine to inform roadmap decisions

• Drive key experience metrics including CSAT, NPS, and product ratings through improved design and execution

• Champion a customer-first culture across teams, ensuring decisions are grounded in real user needs and behaviors

People Leadership

• Lead and develop a high-performing team of product managers and experience leaders across multiple domains

• Foster a collaborative, cross-functional culture grounded in accountability, clarity, and customer obsession

• Build organizational capability in product management, customer experience, and agile execution

Qualifications

• 10+ years of experience in product management, customer experience, or related roles, with leadership responsibility

• Proven ability to lead complex, cross-functional initiatives across hardware, software, and services

• Strong customer-first mindset with experience leveraging insights and data to drive product strategy

• Demonstrated success in defining product roadmaps and delivering high-quality customer experiences

• Experience working across global teams and influencing without direct authority

Why This Role Matters

This role is critical to unlocking the full value of HP’s Home Print ecosystem—bringing together hardware, software, and services into a seamless, differentiated experience. Success in this role will directly impact customer satisfaction, product adoption, and HP’s ability to lead in the future of intelligent, connected printing.

The pay range for this role is $147,050 to $230,850 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job -

Marketing

Schedule -

Full time

Shift -

No shift premium (United States of America)

Travel -

Relocation -

Equal Opportunity Employer (EEO) \-

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"