- Location
- City of Tshwane Metropolitan Municipality, GP
- Type
- Full-time
- Department
- Healthcare
- Seniority
- Lead
- Closing date
- Today
- Source
- Vincere
Description
1. People Leadership
- Act as the primary line manager for assigned consultants
- Manage attendance, scheduling, leave planning, and shift adherence
- Conduct regular one-on-one check-ins and performance conversations
- Address first-line performance, conduct, and behavioural issues
- Support onboarding and integration of new team members
2. Operational Delivery
- Manage daily queues, workflow, and task allocation
- Ensure adherence to agreed service levels (TATs, SLAs)
- Balance workload across consultants to maintain service continuity
- Act as the first point of escalation for operational issues
3. Quality & Standards Enforcement
Education:
- Grade 12
- Nursing qualification
Experience
- Strong working knowledge of managed healthcare rules and processes
- Demonstrated leadership credibility among peers
-
Knowledge and Skills (maximum of 10):
- Customer Service
- Extensive understanding of the Administration System
- Policies and Procedures
- Business Writing
- MS Office
- Medical Scheme Act
Skills
Customer Service