Include Service Manager

Post Title:   INclude Service Manager

Grade:   K

 

Job Purpose

 

To work in partnership with families, schools, academies, multi academy trusts, early years settings and wider stakeholders to develop an Inclusion Strategy that enables services and settings to effectively meet the needs of young people and reduces the number of young people excluded from school (fixed and permanently). Work in partnership with other teams in the Local Authority and external providers to ensure a consistent framework and understanding of inclusion. Contribute to the oversight and development of the Vulnerable Support Pathway.

 

To actively and effectively promote the Council’s vision, values, aims, objectives and priorities, putting our citizens first through the delivery of best value services.

 

To manage the Behaviour Support Team and Routes to Inclusion Team.

 

 

Service Leadership Expectations

 

As a service leader you will be expected to demonstrate our core behaviours, built around

four central themes:

 

• Leading People: by building high performing teams, empowering and motivating others and being a role model for the organisation and its values.

 

• Equality Diversity & Inclusion: by creating a culture of respect and inclusivity in the services we provide and embedded within our workforce.. Ensuring Equality, Diversity and Inclusion, are fully considered in all our decisions and we give due regard to advancing equality.

 

• Change & Innovation: by driving change and a culture of continuous improvement, exploring new and innovative ways to design and deliver our services.

 

• Collaboration: by working across boundaries, building relationships and creating joined up services to deliver the best outcomes for the people of our city.

 

Specific Duties

 

1. Actively promote and embed Equality, Diversity and Inclusion through all actions and in accordance with the organisation's EDI Strategy and objectives.

 

1. Contribute to our corporate responsibility in relation to climate change by taking action and limiting the carbon impact of activities within your role and championing this work.

 

1. Undertake a full review of all internal practices that support the inclusion of young people in Nottingham to understand strengths, weaknesses, gaps and opportunities, in alignment with the vision of the Education Division.

 

1. Engage stakeholders to understand their requirements for the development of a new Inclusion Service that reflects the needs of the City.
2. Lead on service transformation to embed the new INclude Service aimed at reducing suspensions, permanent exclusions and improving inclusive culture across schools.

 

1. Ensure INclude aligns and integrates with existing services including SEND, Access to Learning, Mental Health, Family Help, and Youth Justice to offer a truly multi-agency approach.

 

1. Lead the embedding of the new INclude Service, overseeing implementation and stakeholder communication.

 

1. Provide leadership and management to the INclude Service team, ensuring effective delivery of strategic objectives.

 

1. Collaborate with HR and Finance departments to develop and resource INclude.

 

1. Work closely with school leaders to reduce permanent exclusions and promote inclusive practices.

 

1. Manage the team to develop a sustainable model of delivery that is affordable for the Council and meets the needs of schools in the city.

 

1. Manage a varied programme of work reporting to the departmental programme boards and the Council’s wider governance structures, to ensure compliance with all legal and financial frameworks and to champion and invest in improved outcomes for children and young people.

 

1. Develop and implement an Inclusion Charter for the city, informed by the outcomes of the review, which is agreed and signed up to by all stakeholders.

 

1. Identify key performance indicators and outcome measures in relation to the Inclusion Strategy and develop a performance and monitoring framework for this.

 

1. Work with families, partners and all internal stakeholders to develop a single Inclusion Service within Education.

 

1. Identify all key stakeholders and develop a mechanism for sharing best practice relating to inclusion, for internal and external colleagues, for example through the development of an Inclusion Network.

 

1. Develop a clear communication strategy relating to Inclusion, with clear pathways and frameworks.

 

1. Work collaboratively with Finance colleagues to ensure best use of available resources.

 

All staff are expected to abide by the obligations set out in the Information Security Policy, IT Acceptable Use Policy and Code of Conduct in order to uphold Nottingham City Council standards in relation to the creation, management, storage and transmission of information. Information must be treated in confidence and only be used for the purposes for which it has been gathered and should not be shared except where authorised to do so. It must not be used for personal gain or benefit, nor should it be passed on to third parties who might use it in such a way All staff are expected to uphold the City Council obligations in relation to current legislation including the Data Protection Act and Freedom of Information Act.

 

This is not a complete statement of all duties and responsibilities of this post. The post holder may be required to carry out any other duties as directed by a supervising officer, the responsibility level of any other duties should not exceed those outlined above.

 

 

Produced by Head of Access to Learning

 

 

Date 6 February 2026

 

 

 

Person Specification:

 

Area of responsibility	REQUIREMENT			MEASUREMENT
				A	AC	D
Vision, Strategy and Delivery	Experience as a service leader in a complex organisation, with experience of;   Delivering against outcomes and creating clear objectives Creating a culture of continuous improvement Commercially aware with strong analytical skills Awareness of key issues in your market and for the city of Nottingham			P	P
Leading People	Evidence of successfully leading teams, with experience of;   Motivating people and creating high performing services Empowering others to take decisions Successfully managing wellbeing and resilience Ability to plan for the future, with effective workforce planning skills			P	P
Change and Innovation	Able to lead service through change, with experience of   Evidence of leading change programmes, bringing others on the journey with you. Identifying and delivering innovative service delivery models Able to create a culture of continuous improvement			P	P
Collaboration	A collaborative leader, with evidence of successfully in partnership across different sectors and fostering / harnessing partnerships. Able to develop a culture of collaboration. Political acumen and able to develop productive relationships with senior figures within an organisation			P	P
Equality, Diversity and Inclusion	A strong focus on ability and personal commitment to equality, diversity and inclusion, with evidence of:   Delivery of inclusive services, understanding the challenges faced and how they can be overcome. Evidence of developing people and services/teams recognise, respect and value individual needs to achieve a culture of inclusivity. Demonstrating personal commitment to the equality, diversity and inclusion challenges faced by our workforce and Nottingham’s people.			P	P
	Experience of working in the education sector, ideally in a disadvantaged urban area			P	P
	Understanding of the challenges in Nottingham and the education landscape			P	P
Technical Skills and Knowledge	Understanding of the political landscape this role operates in and the challenges and opportunities this brings			P	P
	Understanding of education grants and other relevant funding streams			P	P
	Understanding of the barriers and challenges faced by vulnerable young people			P	P
	Ability to bring together various stakeholders with conflicting agendas, to create a shared vision and way forward			P	P
	A commitment to and understanding of inclusive education, for all ages, particularly as it applies to this area.			P	P
	Data analysis and evaluation skills and preparation of data and information for a range of audiences.			P	P
Qualification requirement
A - Application	AC – Assessment Centre	D - Documentary Evidence