Front Desk Manager

Description

DoubleTree by Hilton Hotel Portland is proudly managed by StepStone Hospitality, a leading hospitality management company dedicated to delivering exceptional guest experiences and fostering team member growth.

We are seeking a professional and customer-focused Front Desk Manager to lead daily front office operations. This role ensures outstanding guest service, effective team leadership, and smooth front desk performance.

Key Responsibilities:

• Supervise, train, and support front desk team members 
• Deliver exceptional guest service and resolve guest concerns 
• Manage staff scheduling and shift coverage 
• Oversee check-in and check-out operations 
• Monitor reservations, occupancy, and revenue opportunities 
• Ensure compliance with hotel policies and brand standards 
• Coordinate with housekeeping and maintenance for room readiness 
• Prepare reports and assist with operational planning 

Qualifications:

• Previous hotel front desk or hospitality management experience preferred 
• Strong leadership and communication skills 
• Excellent customer service abilities 
• Experience with hotel PMS systems preferred 
• Flexible schedule, including evenings, weekends, and holidays 

Benefits:

• Competitive salary (based on experience) 
• Health, dental, and vision insurance 
• Paid time off 
• Employee discounts at Hilton Hotels & Resorts properties 
• Career growth opportunities

EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.