Senior Client Experience Manager

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

FOR THOSE WHO WELCOME CONNECTION

Join a highly connected community where individual expertise and shared experience combine across disciplines to spark fresh ideas and keep us moving forward.  Play your part in driving our collective success.

YOUR ROLE

We are seeking a Senior Client Experience Manager to strategically lead, implement, and evolve the client engagement and experience strategy across the MEIAT region. This pivotal role acts as a link between commercial objectives and client-centric initiatives, championing client intelligence and a data-informed culture, ensuring the Maison’s elevated standards are consistently delivered and enhanced.

PLAYING YOUR PART

You will:

• Define and lead the regional client experience and engagement strategy, aligning with global guidelines and local market dynamics
• Drive client engagement initiatives across all touchpoints, focusing on excellence and personalization
• Co-create and implement client KPIs to track acquisition, engagement, and retention
• Champion a data-driven culture, translating insights into actionable recommendations for marketing and retail
• Develop long-term relationship strategies for top-tier clients in partnership with relevant teams
• Lead cross-functional collaboration with Retail Excellence, Head of Retail UAE, Senior Commercial Manager and Marketing teams to ensure consistency in client-facing initiatives
• Manage the Client Engagement budget and monitor ROI
• Coach, mentor, and inspire team members, fostering a client-first mindset

WHAT WILL MAKE YOU SUCCESSFUL?

Success in this role will require:

• Degree holder with 8-10 years of relevant experience in Luxury retail or related industries
• Strong analytical and emotional intelligence skills
• Practical experience in client management, communications, engagement, and retail business
• Positive role model with high levels of creativity, initiative, flexibility and enthusiasm
• Charismatic with strong presentation, negotiating, and influencing skills
• Excellent verbal and written communication skills
• Ability to build professional working relationships at all levels, balancing needs of all stakeholders internally and externally
• Fluency in both English and Arabic (written and spoken) is a plus

Vacheron Constantin celebrates 270 years as the world’s oldest watchmaker in continuous production since 1755.  Headquartered in Geneva, Switzerland, we operate a global retail network of nearly 200 points of sale across 36 countries. Every member of our exceptional global community of watchmakers, artisans and dedicated professionals share a common devotion to our exceptional heritage and a passion to trailblaze an even brighter future. 

If this sparks your imagination, we welcome your application.

#Richemont #WeCraftTheFuture