Trainee - Client Administrator

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Principal Purpose of Position:  

• Qualified candidate will receive inquiries from customers (internal and external) / drivers and coordinates with Holman departments to resolve in a timely manner

• Investigate and provide closed loop resolution to customer problems, logs all inquiries in Holman systems

• Process fleet database changes, duplicate material requests, and activation / deactivation of fuel card PINs per client parameters

• Update and audit client profiles while managing all third-party vendor communications

• Receive inquiries from customers (internal and external) and coordinator resolution efforts with Holman departments

• Investigate and provide resolution to client issues, log all inquiries and summaries of issue and resolution.

• Provide regular status updates on open items with clients.

• Process management: coordination of all supply chain activities from acquisition to delivery, and remarketing dedicated to a specific client.

• Dedicated resource for specific customer(s) to serve as single point of contact

• Timely responses to customer and/or driver inquiries via email or phone

• Host reoccurring meetings with customer, vendor, and internal personnel to discuss various topics such as but not limited to: status, orders, driver topics, invoicing, etc.

• Perform all other duties and special projects as assigned.

Education and/or Training:

• Bachelor’s degree required or equivalent work experience.

Relevant Work Experience:

• 3-5 years of customer service, account management or retail experience preferred

• Advanced Microsoft Office skills

Planning/Organizing/Managerial Knowledge:

• Proficient in Microsoft Word, Excel, and PowerPoint applications.

• Strong organizational skills and attention to detail.

• Capable of managing multiple priorities effectively.

• Initiative to work independently and multi-task varying client/departmental priorities.

• Demonstrates ownership for decisions and situations.

• Works cooperatively with others and treat fellow employees with respect.

Communicating & Influencing Skills:

• Superior customer service skills required including focus on customer needs and customer relationship management.

• Excellent verbal and written communication skills, including telephone communication and active listening.

Outputs:

• Provide timely responses to internal / external customers in accordance with established service standards.

• Keep client informed of status of tasks / issues through to resolution.

• Develop and maintain working relationships with client contacts.

• Assist with execution of special projects.

• Work cohesively with Account Executives, teammates and internal contacts.

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At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $24.65 - $35.12 USD per hour.

Artificial Intelligence Statement

We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to:

• Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es).

• Misrepresent or embellish qualifications, skills, or experience

• Create false or misleading representations of identity (e.g., deepfakes or altered images/videos)

Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

If you are a person with a disability needing assistance with the application process, please contact [email protected]

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.