- Location
- Reid Health Outpatient Care Center, United States of America
- Type
- Full-time
- Department
- Healthcare
- Education
- High School
- Source
- Workday
Description
7700 Patient Access Services
Schedule: Day Shift. 40 hours weekly. 8:00am -4:30pm
Type additional details specific to position and/or department.
About the Position
Under the direction of the Manager or Supervisor of Patient Access - registration, the Registration Clerk is responsible for entering all demographic and insurance information required by registering patients via Soarian Financials for the O/P Lab and OP Radiology areas. The Registration Clerk is also responsible for collecting payments due at Point of Service and referring patients to ClaimAid and/or financial assistance as needed.
This staff will interact with volunteers, patients, family members, guests, physicians and their staff, board members, vendors, etc. This position will be the ‘first’ contact with our customers as they enter the main entrance of the hospital. Constant monitoring of all activities in this area is a vital role assigned to the registration staff in this location.
Overview of Responsibilities
Completes Registration in Epic for outpatients
Working in a high stress environment, respond accurately and courteously to all customers
Interviews patient, guarantor, and/or medical Power of Attorney if patient is unable to respond to obtain and verify all required information for a complete admission/registration
Collects photo ID and Insurance Card if available. Scan patient insurance card and photo ID into Encounter record
Verifies Insurance
Corrects Errors utilizing work queues
Enters admitting/attending physician in Epic
Prints armband and places on patient
Prints labels (and face sheets, if applicable)
Obtains necessary signatures, based on responsibility of patient, of consent for treatment
Collects Medicare Secondary Payer info from all Medicare Patients utilizing the MSP Questionnaire
Asks Patient if they want to be listed in the Directory
Greets Patient upon arrival
Utilizes approved communication devices to communicate with management and/or fellow registrars
Kindly but assertively asks for co-insurance and/or deductible on applicable encounters
Refers patients to Claim Aid if they need help in applying for Medicaid or other government paying payors
Opens cash drawers, collects patient payment, posts payments to correct accounts, and prints receipts
Balances cash drawer at the close of shift as assigned
Explains payment plans and financial assistance application process
Calculates appropriate self-pay discounts when applicable
Maintains a neat and orderly registration area
This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary.
Education & Experience
High School Diploma is preferred
Must have good knowledge of all Insurances, order transcription experience, and good people skills
