Community Engagement Officer

• Part-Time, Permanent Role offering 28 hours per week
• Flexible Working Days!
• Location: Coffs Harbour, NSW
• Salary $60,349.74 + Super + NFP Salary Packaging
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Find out more about us and our purpose.

Your opportunity

Behind every conversation, partnership and community-led initiative is someone who can bring people together, listen deeply and create opportunities for positive change.

As our Community Engagement Officer, you will play a vital role in strengthening relationships with tenants, residents and local stakeholders, helping foster inclusive, connected communities where people feel empowered to shape the future of their neighbourhoods.

Working within Mission Australia's Housing team, you will lead engagement activities, community consultations and partnership initiatives that support wellbeing, resilience and social cohesion, ensuring tenants have a voice and access to the opportunities and support they need to thrive.

Your key responsibilities will be to:

• Engage with tenants and residents to encourage participation in community programs, activities and initiatives.
• Support the development and implementation of strategies that connect tenants with appropriate services and supports.
• Coordinate and facilitate community engagement activities, forums, workshops and events.
• Manage tenant feedback, informal complaints and appeals, supporting continuous improvement outcomes.
• Develop and maintain productive relationships with tenant groups, community organisations and local stakeholders.
• Lead stakeholder engagement initiatives and contribute to community partnership strategies.
• Plan and manage community engagement projects, including risk assessment, monitoring and evaluation.
• Work collaboratively across Housing, Assets and Community Development teams to support integrated service delivery.
• Collect, analyse and report on community engagement outcomes, feedback and performance data.
• Maintain accurate records, stakeholder registers and administrative documentation to support service delivery and compliance.

Requirements for success

• Relevant degree, diploma, certificate qualification or equivalent experience.
• Demonstrated experience in community engagement, community development, housing or community services.
• Experience facilitating community consultations, workshops and engagement activities.
• Proven capability in stakeholder relationship management and partnership development.
• Experience managing projects, events and engagement initiatives from planning through to evaluation.
• Understanding of government funding, contracting environments or community service systems.
• Strong communication and interpersonal skills, with the ability to engage diverse audiences.
• Demonstrated analytical, problem-solving and decision-making abilities.
• Ability to work collaboratively while taking initiative and responding flexibly to changing community needs.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work – every day you know you’re making a real difference

• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities 
• Opportunity to purchase additional annual leave 
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture  

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.  

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]  

Find out more about a career with Mission Australia. 

How to apply

Click ‘Apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you