Engineering Operations Technician (On-site)

Job Summary

Join Insulet as an Engineering Operations Technician and play a key role in supporting innovative medical device development that improves lives around the world. In this hands-on position, you'll help keep engineering labs running smoothly by managing equipment, inventory, mobile devices, and technical support activities while ensuring a safe and organized work environment. This is an excellent opportunity for detail-oriented, technically minded professionals who enjoy problem-solving, working with advanced technology, collaborating across teams, and driving continuous improvements in a fast-growing, mission-driven company.

Company Overview
Insulet started in 2000 driven to achieve our mission of enabling our customers to enjoy simplicity, freedom, and healthier lives through the use of our Omnipod® product platform. In the last two decades, we have improved the lives of hundreds of thousands of patients who have insulin-requiring diabetes, by using innovative technology that is wearable, waterproof, and lifestyle accommodating. We are on an exciting trajectory of significant growth and global expansion enabling us to reach more patients around the globe.
We are looking for highly motivated, performance-driven individuals who want to be at the forefront of our rapidly growing global footprint. We are looking to hire amazing people who are guided by shared values and desire to exceed customer expectations. Our continued success depends on it.

Position Overview
This position will be primarily responsible for ensuring the smooth operation of our engineering teams, preparation of mission-critical equipment and materials, supporting operations of engineering laboratories, and promoting a safe work environment.

Responsibilities
 This position has no supervisory responsibilities
 Maintain accurate inventory records, monitor stock, and reorder supplies as needed
 Maintain organized, clean, and efficient work areas that support reliable team operations
 Diagnose and resolve technical issues while ensuring timely repair and replacement of faulty equipment
 Support equipment preventative maintenance and calibration while maintaining equipment availability
 Coordinate logistics for equipment deployment, setup, transfer, and return
 Actively support a safe work environment and promote a safety-focused culture
 Write clear and consistent documentation based on team principles and practices that align with quality expectations
 Take proactive initiative to identify issues, communicate risks, and help drive practical improvements for the team

Required Skills and Competencies
 Clearly and effectively communicates information
 Ability to follow established procedures and methods with a moderate degree of supervision
 Applies basic analytical, administrative, and technical skills to perform routine activities
 Ensures accuracy and precision through strong attention to detail
 Ability to learn and adapt to new technologies
 Assess workload and prioritize tasks effectively
 Familiarity with engineering equipment, lab instruments, testing devices, and related support tools
 Office software proficiency, including Word and Excel, with clear technical writing capabilities
 Work effectively with cross-functional teams and maintain a positive, friendly, and service-oriented mindset
 Demonstrates balanced working knowledge of Android and iOS mobile ecosystems, including device setup, common settings, account access, application installation, troubleshooting, and basic operating system differences

Education and Experience
 High School diploma / GED and 2+ years of relevant experience, or Associate’s degree/Vocational Technical School diploma with focus on related field and 1+ years of relevant experience
 Six Sigma certification or related continuous improvement training is preferred, but not required

Additional responsibilities and skills for Engineering Operations Technician
 Balanced understanding of Android and iOS mobile ecosystems, with the ability to support device setup, troubleshooting, application access, and clear user guidance across both platforms
 Proactively identifies opportunities to improve support processes, reduce repeat issues, and create a better experience for engineering teams
Additional Information
 Ability to lift at least 30lbs.

NOTE: This position requires on-site working (requires on-site office/plant/lab work). #LI-Onsite

Additional Information:

Compensation & Benefits: For U.S.-based positions only, the annual base salary range for this role is $22.25 - $33.37 This position may also be eligible for incentive compensation. We offer a comprehensive benefits package, including: • Medical, dental, and vision insurance • 401(k) with company match • Paid time off (PTO) • And additional employee wellness programs Application Details: This job posting will remain open until the position is filled. To apply, please visit the Insulet Careers site and submit your application online. Actual pay depends on skills, experience, and education.