- Location
- Tokyo, Japan
- Type
- Full-time
- Department
- Administration
- Source
- Workday
Description
About Klook
We are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler.
Our mission is to build the digital infrastructure for the global experience economy — empowering merchants to share their passions and travelers to discover the heartbeat of each destination.
We operate a mobile-first, curated platform featuring diverse experiences across global destinations.
Do you share our belief in the wonders of travel? Global citizens ourselves, Klookers are not only curating memorable experiences for others but co-creating our world of joy within Klook.
We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:
Customer First
Push Boundaries
Critical Thinking
Build for Scale
Less is More
Win as One
We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!
Role Summary
This role supports Klook's Japan Tours team in finding and signing up new local activity providers — for example, ski resorts and diving operators — and helping them get their tours and activities set up and bookable on Klook. The goal is to keep growing the range of activities available to global travelers visiting Japan, while the in-house team stays focused on managing the providers already on the platform.
What You'll Do
New Merchant Lead Research:
Build and maintain an organized, prioritized list of potential new activity providers to reach out to
Research each potential provider and check they meet Klook's basic requirements — good-quality offerings, reasonable pricing, good reviews, and whether they fill a gap in the areas or activity types Klook needs more coverage in
Sort and rank leads so the sales team can prioritize outreach to the most promising ones first
Keep lead records up to date and hand off qualified leads to the account managers who do the outreach
Onboarding Support:
Support new providers through the process of setting up their account and getting their tours/activities ready to book on Klook — both providers who need hands-on help and those who can mostly set themselves up
Help providers complete their listing details, upload their available tours and time slots, and finish account setup within the team's target turnaround times
Work with account managers to help resolve any issues that come up while a provider is getting set up
Support ongoing improvements to the onboarding process, including updating instructions/guides and gathering feedback
What You'll Need
Experience in sales support, lead research, or similar operational support roles; background in travel, e-commerce, or online marketplaces is a plus but not required
Comfortable working with spreadsheets or simple tracking tools to organize information
Detail-oriented, especially when checking leads or completing onboarding checklists
Able to manage a consistent weekly workload independently
Business-level Japanese required; English proficiency is a plus for internal reporting
Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.
Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.
An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.
