- Location
- Madrid (Vía de los Poblados), Spain
- Type
- Full-time
- Department
- IT
- Experience
- 3+ years
- Source
- Workday
Description
At ING we are looking for a Digital Product Expert for the Protection Team
Your role and work environment:
We are looking for a talented and enthusiastic Digital Product Expert to join our Insurance Team of Insurance Tribe, very familiar with project management skills, used to work with IT projects.
The responsibility of this team is to deploy insurance products that change how people feel about insurance, with personal, fair and transparent propositions. You will help us to develop new customer features, seamless customer processes and new enablers to be faster in future developments.
As a start, you will be taking part as Digital Product Expert of the development of the New Life Insurance standalone and linked to mortgages. A complete new proposition for our customers. This requires the connection of an IT team, CX, UX, Marketing, Ops, Finance… and also our colleagues of the Mortgage Tribe.
Once fully developed, you will promote and position our insurance in the market, thinking beyond to compete in current and future landscape supporting ING’s profitable growth.
You have an end-to-end responsibility for providing customers the most reliable and innovative way of managing their relationship with us, focusing on delivering the products and services they need, boosting sales while leveraging on the brand and bank customer obsession.
You are the “Business Guardian” of your product/service working with Risk, Compliance, and Legal stakeholders, to make sure our products and services comply with regulation and policies.
You will work closely with customers and key stakeholders to achieve the initiatives that respond to the vision, strategy and road map of ING Spain, specially with the insurer and ING assisted channels.
You are passionate about improving the customer’s experience in the different channels and have a broad knowledge on products and services strategy.
You have a data mindset; you observe what happens around you and what we are building and challenge or adapt if we are not going in the right direction.
You work in Agile teams, focusing always in delivering value to our customers in a fast way while continuously improving the way we work.
You are also an active member of a Chapter supporting in improving the way of working and where you work on your craftsmanship.
You are a team player. You are actively involved in the maintenance, development and realization of (new) services & functionalities. As an expert, you will deliver all the necessary business know-how and skills within the Squads to realize the shared Tribe purpose.
As a Digital Product Expert you will report to a Product Owner and in certain touchpoints to the Insurance Tribe Lead.
Your key responsibilities:
As a Product Strategy Expert you will:
Product & Service Strategy: Lifecycle management to develop, launch and maintain an attractive and compliant value proposition in the market, providing the best customer satisfaction. Responsible for guaranteeing bank revenue and benefit-cost balance, presenting business cases with benefit tracking after the implementation. Commercial acumen to ensure accomplishment of business results.
Agile Delivery: Coordinate and IT team, jointly with the PO, and follow up the relationship with the insurer. Translate business needs into requirements for the implementation. Prioritize initiatives in short cycles, based on value delivery for our customers, defining an initial MVP to be improved with the feedback gathered. Strive for efficiency, reducing complexity in our definitions and pursuing innovative solutions. Manage dependencies, non-financial risk issues and impediments.
Help to stablish pricing strategies for ING Spain´s insurance products, to create the foundations needed to compete in the current and future market landscape supporting the profitable growth of the bank.
Support specific pricing actions both in business as usual and in promotions decisions to ensure commercial goals maintaining a customer perspective.
Data Fluency: Comprehend, define, select, and analyze data to garner insights that enhance the decision-making process. Translate ambiguous environment to meaningful indicators and provide the capacity for driving powerful business insights faster.
Customer Experience: Provide the best customer experience by designing, mapping and constantly improving the customer journey performance, leveraging on PACE methodology. Coupled with an end-to-end process view to be able to collect CX insights and data; and translate it into UX and IT landscapes.
Digital Strategy. As experts in digital experience, be proactive in the identification of new capabilities in our digital platform in order to engage our customers and increase efficiency of our assisted channels, bringing the best experience in moments of truth. Support the adoption of cyber security practices to effectively protect our customers from risks in the digital world.
Assisted channels strategy: you will need to have a permanent touchpoints with call center and branches to train, teach, get feedback and ensure targets are set and achieved
What are we looking for?
Want to know if this job is made for you? These are some of the qualities that we value the most for this role. And if the shoe fits… don’t hesitate to apply!
üMaster or bachelor’s degree with a minimum of 3 years of professional experience in product design, preferably in the Insurance or Bancassurance sector.
üCuriosity to understand the industry, bank, and customer dynamics.
üProactivity to create from scratch and connect points thinking strategically to drive change while building towards the vision.
üAccountability to get things done generating rigorous output based on data and facts.
üCombination of analytical mindset and skills together with pragmatic thoughts to deliver and have impact on customers and bank results.
üCustomer focused and results-oriented person
üGreat organizational, oral and written communication skills
üPassionate about innovation, new market trends and future thinker
üAble to work in an autonomous way, to take initiative and to make things happen with a can-do attitude
üProblem solving mindset
üGood team player, willing to collaborate with different people
üVery good oral and written English skills
üAbility to work at an international level
üVersatility and experience in several business domains is a plus
What do we offer?
The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.
Check out what is waiting for you!
Be flexible my friend.
Our model is all about flexibility and accountability. Keeping both our customers and our colleagues’ needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing.
Restaurant card.
So that thinking about what to have for lunch doesn’t take up your time or your cravings.
Our house will be your home.
In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more!
Health insurance.
For you and all your family (spouse/partner and children).
Life insurance.
We help you protect what matters most to you.
Flexible remuneration.
In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids…
Free company shuttle.
It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.
Banking benefits.
Special loans with more beneficial conditions.
Special mortgage conditions after 6 months working at the bank.
And you can benefit from our pension plan after 1 month with us!
More vitality and more belonging
360º care of the employee (physical, mental, social connection & purpose).
Physiotherapy service on site.
Clinics with professional, world-class athletes.
Gympass service.
Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG.
International Remote work program.
Get to know Us
We are a team of more than 1800 people sharing one idea: doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go.
A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies.
And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries.
We are proud to have a diverse team, and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.
And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey. We are embarking on our path, for us, but we are also there for when our clients decide to embark on this journey.
Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you!
At ING, you belong just as you are. We hire and support people for their talent and potential — and we know that when you can be yourself, you do your best work.
Job Application Safety Reminder
We’re seeing an increase in fraudulent job offers. To protect yourself, please follow these key guidelines when applying for roles at ING:
•Apply only via official ING platforms: ING uses Workday and LinkedIn as its internal recruitment system. Applications should be submitted only via our official career site or via ING job postings on LinkedIn.
•Check the sender’s email carefully: Legitimate communication will always come from @ing.com and/or @myworkday.com.
No payments or banking details will ever be requested: If someone asks for this information, it’s a scam.
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Tu rol y entorno de trabajo:
Trabajas en equipos Agile, centrándote siempre en aportar valor a nuestra clientela de forma rápida, mientras mejoras continuamente nuestra forma de trabajar. También eres un/a miembro activo de un Chapter, contribuyendo a mejorar la forma de trabajo y desarrollando tu especialización profesional. Eres una persona con espíritu de team player. Participas activamente en el mantenimiento, desarrollo e implementación de (nuevos) servicios y funcionalidades. Como especialista, aportarás todo el conocimiento y las capacidades de negocio necesarias dentro de los Squads para hacer realidad el propósito compartido de la Tribe.
Tus principales responsabilidades:
Estrategia de Producto y Servicio: Gestión del ciclo de vida para desarrollar, lanzar y mantener una propuesta de valor atractiva y alineada con la normativa en el mercado, proporcionando la mejor satisfacción a la clientela. Responsable de garantizar los ingresos del banco y el equilibrio entre beneficios y costes, presentando business cases con seguimiento de beneficios tras la implementación. Visión comercial para asegurar la consecución de los resultados de negocio.
Estrategia Digital. Como especialistas en experiencia digital, actuar de forma proactiva en la identificación de nuevas capacidades dentro de nuestra plataforma digital para involucrar a nuestra clientela y aumentar la eficiencia de nuestros canales asistidos, ofreciendo la mejor experiencia en los momentos de la verdad. Apoyar la adopción de prácticas de ciberseguridad para proteger eficazmente a nuestra clientela frente a los riesgos del mundo digital.
Estrategia de canales asistidos: necesitarás mantener puntos de contacto permanentes con el call center y las oficinas para formar, enseñar, obtener feedback y garantizar que los objetivos se establecen y se alcanzan.
¿Qué estamos buscando?
¿Quieres saber si este puesto está hecho para ti?
Máster o grado universitario con un mínimo de 3 años de experiencia profesional en diseño de producto, preferiblemente en el sector de los seguro, bancaseguros.
¿Qué ofrecemos?
El tiempo que dedicas al trabajo, los retos a los que te enfrentas o los aprendizajes que adquieres son muy importantes, pero… ¿qué pasa con tu vida personal? En ING queremos que tu trabajo te aporte satisfacción en todos los aspectos y, por eso, cuidamos hasta el más mínimo detalle.
¡Descubre todo lo que te espera!
Sé flexible, amig@. Nuestro modelo se basa en la flexibilidad y la responsabilidad. Teniendo en cuenta las necesidades tanto de nuestra clientela como de nuestras compañeras y compañeros, decidiréis conjuntamente qué días trabajas desde casa y qué días vienes a ING MAD para dar tu mejor versión. Hazlo a tu manera.
Tarjeta restaurante. Para que pensar qué comer no ocupe tu tiempo ni tus ganas.
Nuestra casa será tu casa. En nuestras oficinas encontrarás soluciones de movilidad eléctrica, servicio médico, peluquería, gimnasio, The Good Service (para ayudarte con tus gestiones) ¡y mucho más!
Seguro médico. Para ti y toda tu familia (cónyuge/pareja e hijas e hijos).
Seguro de vida. Te ayudamos a proteger lo que más te importa.
Retribución flexible. Además, disfrutarás de nuestro modelo de retribución flexible, que te permitirá acceder de forma fiscalmente más ventajosa a otros servicios como guardería, tarjeta de transporte, ayudas para formación…
Servicio gratuito de lanzadera de empresa. No importa dónde vivas. Disponemos de 6 rutas (Norte, Centro, Sur, A5, A42 y A6) para llevarte cómodamente a nuestra oficina de ING en Madrid.
Beneficios bancarios. Préstamos especiales con condiciones más ventajosas. Condiciones especiales para hipotecas tras 6 meses trabajando en el banco. ¡Y podrás beneficiarte de nuestro plan de pensiones después de solo 1 mes con nosotros/as!
Más vitalidad y más sentimiento de pertenencia Atención integral 360º para las personas empleadas (bienestar físico, mental, conexión social y propósito). Servicio de fisioterapia en las instalaciones. Clínicas con deportistas profesionales de primer nivel mundial. Servicio Gympass. Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG. Programa internacional de trabajo remoto.
Conócenos
Un banco totalmente digital donde la tecnología, la innovación, la simplicidad y la transparencia son los ingredientes principales, y el primero en trabajar con metodologías Agile.
Y aunque estamos en España, tenemos la suerte de trabajar en un banco internacional con presencia en más de 40 países.
Nos sentimos orgullosos/as de contar con un equipo diverso y estamos comprometidos/as a seguir desarrollando una cultura de Diversidad, Inclusión y Pertenencia para fomentar una cultura de colaboración e innovación que represente a todos los colectivos de la sociedad.
Y aunque por fuera parezcamos naranjas, por dentro somos verdes. Nuestra ambición en materia de sostenibilidad es Empowering (y)our Sustainability Journey. Estamos recorriendo este camino para nosotras y nosotros, pero también acompañamos a nuestra clientela cuando decide emprenderlo.
Hacer que las cosas sucedan, ayudar a otras personas a tener éxito y estar siempre un paso por delante: ese es nuestro ADN. Si te miras al espejo y tu reflejo encaja con nuestra forma de ser y trabajar… ¡estaremos encantados/as de conocerte!
En ING, perteneces tal y como eres. Contratamos y apoyamos a las personas por su talento y potencial, y sabemos que cuando puedes ser tú mism@, haces tu mejor trabajo.
Recordatorio de seguridad para candidaturas
Estamos observando un aumento de ofertas de empleo fraudulentas. Para protegerte, sigue estas recomendaciones clave al solicitar puestos en ING:
