- Location
- Bengaluru, BDC7A, India
- Type
- Full-time
- Department
- Operations
- Seniority
- Entry
- Experience
- 10+ years
- Source
- Workday
Description
Skill required: Partner Onboarding & Enablement - Oral Communications
Designation: Delivery Operations Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • Lead seller training and enablement operations while managing teams, client relationships, resource utilization, program delivery, hiring, transitions, and AI driven transformation initiatives. Act as the primary escalation point for operational and client issues while ensuring delivery excellence and business outcomes. • The team helps assess design build and implement best practices on process organization and technology to create execute and run a collaborative sales and support roles • Ability to verbally engage in a concise manner with stakeholders to share opinions or information to convey meaning, construct shared understanding, or promote action.
What are we looking for? • Mandatory Skills • Sales Enablement Strategy • Global Training Program Management • Scheduling and Enablement Program Ownership • Workforce and Capability Planning • Executive Stakeholder Management • Client Relationship Management • Budget and Cost Management • People Leadership and Team Management • Hiring and Transition Management • AI Enabled Learning Operations • Escalation and Issue Resolution Management • Capability Building Roadmaps • Education • Any Graduation • ERP or Certification Required • Agentic AI Certification or equivalent professional certification preferred
Roles and Responsibilities: • Build effective and cost efficient schedules and enablement programs in partnership with Delivery Services Management, BI, and Capability Leads • Own instructor resource utilization and ensure alignment with chargeability and productivity objectives • Monitor scheduling performance and provide management reporting on quality, volume, pipeline, output, and completion metrics • Manage operational and client escalations, drive timely resolution, and escalate critical issues to senior leadership when required • Partner with sourcing teams to identify and recruit internal and external talent • Support new deal transitions by working closely with mobilization teams and ensuring agreed service levels and performance measures are achieved • Serve as the primary contact for client representatives, client visits, site tours, and RFP support activities • Drive adoption of AI enabled tools across scheduling and learning operations to improve efficiency and effectiveness • Lead, coach, and mentor one or more teams while managing performance, engagement, development, and attrition • Provide timely feedback, support employee growth, and execute people processes in alignment with HR policies • Deliver solutions to day to day operational challenges and align team execution with strategic business objectives • Any Graduation • Flexibility to work in a 24x7 environment • 10 to 14 years of experience in training, learning operations, scheduling, sales enablement, or related delivery functions • Professional proficiency in spoken and written EnglishAny Graduation
Designation: Delivery Operations Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • Lead seller training and enablement operations while managing teams, client relationships, resource utilization, program delivery, hiring, transitions, and AI driven transformation initiatives. Act as the primary escalation point for operational and client issues while ensuring delivery excellence and business outcomes. • The team helps assess design build and implement best practices on process organization and technology to create execute and run a collaborative sales and support roles • Ability to verbally engage in a concise manner with stakeholders to share opinions or information to convey meaning, construct shared understanding, or promote action.
What are we looking for? • Mandatory Skills • Sales Enablement Strategy • Global Training Program Management • Scheduling and Enablement Program Ownership • Workforce and Capability Planning • Executive Stakeholder Management • Client Relationship Management • Budget and Cost Management • People Leadership and Team Management • Hiring and Transition Management • AI Enabled Learning Operations • Escalation and Issue Resolution Management • Capability Building Roadmaps • Education • Any Graduation • ERP or Certification Required • Agentic AI Certification or equivalent professional certification preferred
Roles and Responsibilities: • Build effective and cost efficient schedules and enablement programs in partnership with Delivery Services Management, BI, and Capability Leads • Own instructor resource utilization and ensure alignment with chargeability and productivity objectives • Monitor scheduling performance and provide management reporting on quality, volume, pipeline, output, and completion metrics • Manage operational and client escalations, drive timely resolution, and escalate critical issues to senior leadership when required • Partner with sourcing teams to identify and recruit internal and external talent • Support new deal transitions by working closely with mobilization teams and ensuring agreed service levels and performance measures are achieved • Serve as the primary contact for client representatives, client visits, site tours, and RFP support activities • Drive adoption of AI enabled tools across scheduling and learning operations to improve efficiency and effectiveness • Lead, coach, and mentor one or more teams while managing performance, engagement, development, and attrition • Provide timely feedback, support employee growth, and execute people processes in alignment with HR policies • Deliver solutions to day to day operational challenges and align team execution with strategic business objectives • Any Graduation • Flexibility to work in a 24x7 environment • 10 to 14 years of experience in training, learning operations, scheduling, sales enablement, or related delivery functions • Professional proficiency in spoken and written EnglishAny Graduation
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Skills
ERPProgram Management
