Job Summary: The Food & Beverage Manager is responsible for supervising and controlling restaurant and bar operations to meet required standards. This role ensures efficient service, compliance with laws (especially liquor laws), and profitability while collaborating with various departments to deliver an excellent guest experience. 

Essential Functions and Duties: 

• Oversees prompt and efficient service for all meals, snacks, functions, and beverages, ensuring adherence to quality standards. 

• Manages profit margins through cost control, sales analysis, menu costing, and cash checks. 

• Ensures cleanliness, maintenance, and proper setup of dining areas, including table settings and flower arrangements. 

• Supervises servers and bartenders, ensuring they are professionally dressed and provide courteous service. 

• Ensures timely and accurate execution of room service orders and compliance with quality standards. 

• Manages the ordering, storing, and issuing of consumable and non-consumable goods, maintaining security in all areas. 

• Oversees staffing levels to meet operational needs and ensures compliance with agreed standards. 

• Responds to customer complaints promptly and ensures high service quality. 

• Ensures compliance with hygiene standards, liquor laws, and other regulatory requirements. 

• Conducts regular staff performance reviews and identifies training needs, organizing regular training sessions. 

• Manages stock takes, budget preparation, and ensures an efficient table reservation system. 

• Maintains strong visibility in dining areas to interact with guests and staff, fostering a positive environment. 

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. 

Required Experience, Education, and Skills: 

• 4+ years of experience in food and beverage management or a related role. 

• Strong understanding of cost control, budgeting, and financial reporting in an F&B environment. 

• Proven ability to manage and lead a team, including hiring, training, and performance management. 

• Knowledge of food hygiene regulations and compliance with liquor laws. 

• Ability to work collaboratively with various departments, including kitchen and security. 

• Excellent customer service skills, with a focus on guest satisfaction. 

• Strong problem-solving skills and ability to handle guest complaints effectively. 

• Proficiency in managing inventory, stock control, and cash handling. 

• Ability to adapt to changes, manage multiple tasks, and work in a fast-paced environment. 

• Strong communication skills, both written and verbal. 

Work Environment: 

• Must be able to stand and walk for extended periods. 

• Must be able to lift up to 20 lbs. regularly. 

• Requires working in an indoor environment, with some exposure to varying temperatures depending on operational needs. 

• Flexibility to work nights, weekends, and holidays as required to meet business demands. 

• Frequent interaction with guests, team members, and other departments in a dynamic, fast-paced environment. 

Other Duties:  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.