Employer Solutions Systems and Process Manager

Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

About the Role:

We are seeking a strategic, systems-minded problem solver to help shape how our go-to-market organization operates across process and technology. This role will serve as a key partner to the Director of Employer Solutions Technology & Architecture, working across Sales, Customer Success, Marketing, Finance, and Technology to understand current-state processes, identify opportunities for improvement, translate business needs into system requirements, design scalable future-state solutions, and support cross-functional technology initiatives.

The ideal candidate combines business process improvement, technology curiosity, systems thinking, and project management skills. They are comfortable moving from an ambiguous business problem to a clearly defined process and solution strategy.