- Location
- IN - Lafayette, United States of America
- Type
- Full-time
- Department
- Healthcare
- Education
- High School
- Source
- Workday
Description
A Patient Access Rep at Franciscan Health performs tasks related to preregistration, registration, patient financial counseling, and collections of patient liabilities of co-payments. This position works with medical staff, revenue cycle departments, nursing departments, and ancillary departments to coordinate Patient Access functions, and ensures smooth delivery of services. Your ability to engage patients with empathy while discussing their financial responsibilities, including copayments, prepayments, and outstanding balances, is essential to delivering exceptional customer service.
WHO WE ARE
Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 11 ministries and access points across Indiana, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve.
WHAT YOU CAN EXPECT
- Full-time Day and Night shift positions are available; must be able to work rotating weekends and holidays
- Interviews patient and family in order to obtain registration information, and enters correct data including patient name, gender, and date of birth without duplication of an existing medical record at the time of registration and pre-registration.
- Enter insurance policy number, group number, address, and telephone numbers and patient billing data and clinical data.
- Verbally interview patient and/or family in order to obtain registration information.
- Identifies patient liabilities, obtains patients on pre-service payments, counsel’s patients on payer financial waivers, and processes co-payments collections.
- Identify co-payment procedures and fiscal procedures related to registration procedures.
- Complete computer and telephone pre-registrations to maintain patient flow.
QUALIFICATIONS
- Required High School Diploma/GED OR
- Required Professional/Vocational/Trade Training
TRAVEL IS REQUIRED:
EQUAL OPPORTUNITY EMPLOYER
It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.
Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.
Franciscan Alliance is committed to equal employment opportunity.
Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.