- Location
- Tokyo, Japan
- Workplace
- Onsite
- Department
- Customer Technical Support, Global 1001172
- Seniority
- Senior
- Experience
- 3+ years
- Education
- Bachelor
- Source
- Greenhouse
Description
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About the Role
Veeam is seeking a Senior Professional Services Project Manager to lead the planning, governance, and successful delivery of Veeam product deployment projects and professional services engagements for our customers. Operating with a high degree of autonomy within defined frameworks, this role owns end-to-end delivery execution across onboarding, implementation, consulting, and technical advisory engagements, ensuring predictable outcomes, strong customer experience, and delivery quality.
This role owns project timelines, coordinates cross-functional and partner resources, and ensures projects are delivered on time, within scope, and to a high quality standard. In addition to deployment projects, the role manages customer infrastructure and Veeam product Health Check engagements, ensuring customers receive structured, well-governed assessments of their environments and clear, actionable outcomes. The Senior Professional Services Project Manager partners closely with Solution Architects, Technical Account Managers, Support, Sales, Customer Success, and partners to keep engagements on track, aligned to business goals, and to drive customer value realization and Professional Services growth.
What You’ll Do
Project & Program Delivery
- Manage the end-to-end lifecycle of Veeam product deployment projects and professional services engagements, including scoping, planning, execution, and closure.
- Own delivery of professional services engagements, including onboarding, implementation, consulting, and technical advisory.
- Manage multi-workstream engagements, building and maintaining project timelines, milestones, resource plans, and dependencies, proactively identifying and resolving schedule risks.
- Establish and enforce project governance, including status reporting, change control, RAID (Risks, Assumptions, Issues, Dependencies) logs, and steering committee cadence.
- Provide technical oversight across data protection, virtualization, and cloud environments throughout the engagement lifecycle.
Customer & Stakeholder Engagement
- Serve as the primary point of contact for customers throughout the engagement lifecycle, ensuring alignment on scope, timelines, deliverables, and success criteria.
- Build strong stakeholder relationships across customers, partners, and internal teams, driving alignment and accountability for delivery outcomes.
- Support rollout plans, enablement, and adoption activities to help customers realize value from their engagements.
- Identify and support follow-on opportunities in collaboration with Sales and Customer Success.
- Health Check & Infrastructure Assessment Management
- Plan and manage Customer Infrastructure and Veeam Product Health Check projects, coordinating technical resources and ensuring assessments are delivered on schedule.
- Track findings and recommendations from Health Check engagements through to customer sign-off and, where applicable, follow-on remediation or project scoping.
Cross-Functional Coordination
- Coordinate and manage partner resources engaged on deployment projects, ensuring alignment with project scope, quality standards, and delivery timelines.
- Coordinate across Technical Account Managers, Solution Architects, Support, Sales, and Customer Success to ensure smooth transitions between pre-sales, delivery, and post-deployment support.
- Support Veeam Cloud & Service Provider (VCS) programs as required.
- Governance, Reporting & Continuous Improvement
- Manage project budgets, resource allocation, and utilization in coordination with Professional Services leadership.
- Identify and escalate project risks, scope changes, and resource conflicts to appropriate stakeholders in a timely manner.
- Maintain accurate project documentation, including project plans, status reports, meeting notes, closure documentation, and knowledge transfer materials.
- Contribute to and drive continuous improvement of delivery playbooks, methodologies, templates, and governance practices across the PS/CS organization.
Team Development
- Mentor junior team members and share best practices to support standardization of delivery processes across the team.
What You’ll Bring
- 3+ years of experience managing technology deployment, infrastructure, or professional services engagements, ideally within a software, backup/recovery, or data management vendor or partner organization.
- Demonstrated experience managing project timelines, budgets, and governance frameworks for external customer-facing engagements.
- Experience coordinating third-party, partner, and cross-functional resources (e.g., Technical Account Managers, Solution Architects, Support, Sales) as part of engagement delivery.
- Working technical knowledge of data protection, virtualization, and cloud environments sufficient to provide delivery oversight.
- Strong understanding of project management methodologies (e.g., Waterfall, Agile, or hybrid approaches).
- Excellent verbal and written communication skills, with the ability to manage stakeholders at varying levels of technical and business seniority.
- Strong organizational skills with the ability to manage multiple concurrent projects and competing priorities.
- Bachelor's degree in a relevant field, or equivalent practical experience.
Bonus Skills
- PMP, PRINCE2, or equivalent project management certification.
- Working knowledge of Veeam products, or experience with backup, recovery, or data protection solutions.
- Experience managing infrastructure assessment or Health Check-style engagements.
- Experience working within a Professional Services or Customer Success organization at a technology vendor.
- Experience mentoring team members and contributing to delivery playbooks and methodologies.
What You’ll Get
- Paid annual leave plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Flexible Spending Allowance (FSA) for medical, dental, vision, wellness, fitness, and tech-related expenses
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning
#LI-Hybrid #LI-EL1
Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.
Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.
By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.