Account Manager

Edelman is a voice synonymous with trust, reimagining a future where the currency of communication is action. Our culture thrives on three promises: boldness is possibility, empathy is progress, and curiosity is momentum. 

At Edelman, we understand diversity, equity, inclusion and belonging (DEIB) transform our colleagues, our company, our clients, and our communities. We are in relentless pursuit of an equitable and inspiring workplace that is respectful of all, reflects and represents the world in which we live, and fosters trust, collaboration and belonging.

THE ROLE

Edelman Intelligence is looking for an Account Manager to join our team in Dubai.
As an Account Manager, you will manage medium to large-scale projects including primary (quantitative and/or qualitative) and/or secondary research methodologies. The role involves working with clients, internally and externally, to build relationships and deliver projects with the support of our team in the UAE and across EMEA.

MINIMUM REQUIREMENTS

• University degree in business, marketing, communications, social or political science, statistics, economics, or any other relevant field
• Previous hands-on experience within Research & Insights either at an agency or in-house
• Strong understanding of the Middle East region, including its cultural nuances, geopolitical landscape, and business environment
• Fluency in English. Fluency in Arabic and other languages is a strong advantage.
• Hands-on experience in data and statistical analysis tools

REQUIRED SKILLS & BEHAVIOURS

• Ability to take ownership of a variety of tasks, a ‘can-do’ attitude.
• Curiosity and problem-solving mindset.
• High degree of accuracy and attention to detail.
• Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
• Ability to articulate and communicate ideas and thoughts.
• Understanding and being open to working with people from different cultural backgrounds
• Experience with a mix of data and insights tools is a strong advantage. This may include – but not limited to – social listening tools (Brandwatch, TalkWalker, Meltwater, Synthesio...), audience intelligence solutions (Global Web Index, Demographics Pro...), trends analysis platforms (Insider Intelligence, Mintel, Google Trends, WARC...), etc.

KEY RESPONSIBILITIES

Project design

• Methodological design (primary and/or secondary): scope of work, research tools, deliverables…
• Project planning and internal resource management
• Tracking project-related costs and revenues to ensure their commercial profitability

Production

• Data analysis (from primary and secondary sources) and creation of storytelling reports
• Development of recommendations and key insights
• Creation of presentations for internal stakeholders at Edelman for our end clients
• Providing strategic and consultative guidance to the Edelman teams and our end clients
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Project management

• Working on several projects at the same time (in different subject areas and with different teams)
• Managing stakeholders’ relationships, both internal and external
  Ensure client satisfaction by delivering high-quality client servicing
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People management

• Training junior profiles and sharing knowledge when relevant
• Efficiently delegating tasks and setting clear goals for more junior team members
• Providing team members with ongoing constructive feedback
   

Business Development

• Proposal writing, including methodological design and costing
• Developing presentations using visual storytelling
  Identifying growth opportunities for existing clients

We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t perfectly align with every qualification, we encourage you to apply anyway. You may be just the right candidate for this or other roles.