Senior Technical Program Manager

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Technical Program Manager

Overview

• The Decision Management program enables intelligent decision-based products through streaming analytics with the ability to govern decisions and manage outcomes with business agility.
• This program leverages business rules and AI engines, streaming big data platforms, in-memory data grids, APIs, cloud-native services, and modern user interfaces to deliver real-time decisions at global scale.
• This role is responsible for driving large-scale cross-functional programs, aligning engineering, product, data science, and business stakeholders, and ensuring successful delivery of strategic initiatives.
• The Technical Program Manager will provide leadership across multiple teams, help define execution strategy, identify and mitigate risks, and drive operational excellence across the program lifecycle.

We are looking for a **Technical Program Manager** to join our Decision Management Platform (DMP) team.

• Are you passionate about driving complex technical programs from conception to delivery?
• Do you enjoy collaborating with engineering, product, architecture, operations, and business stakeholders to achieve strategic outcomes?
• Are you excited about working on large-scale, mission-critical systems that process millions of transactions in real time?
• Do you want to play a key role in helping prevent fraud and enable intelligent decisioning across Mastercard products worldwide?


Role

• Lead end-to-end execution of strategic technical programs across multiple engineering teams.
• Define program scope, objectives, milestones, dependencies, and success metrics.
• Collaborate closely with Product Management, Engineering Managers, Architects, Data Scientists, and Business stakeholders to deliver business outcomes.
• Drive planning, execution, risk management, dependency tracking, and stakeholder communication.
• Establish and maintain program governance, reporting, and executive-level status updates.
• Facilitate technical discussions and support architectural decision-making across teams.
• Identify program risks early and drive mitigation plans to ensure successful delivery.
• Coordinate platform modernization, cloud migration, AI/ML enablement, and operational excellence initiatives.
• Lead Agile planning activities, including roadmap reviews, PI planning, sprint tracking, and release coordination.
• Monitor program health, delivery metrics, capacity planning, and resource utilization.
• Ensure alignment with security, compliance, reliability, and quality standards.
• Foster collaboration and drive continuous improvement across engineering and product organizations.
• Support incident management, postmortem reviews, and execution of corrective actions when required.


Essential Knowledge / Experience

• Strong understanding of software development lifecycle (SDLC) and Agile delivery methodologies.
• Experience managing large-scale distributed systems, cloud-native platforms, enterprise applications, and modern engineering architectures.
• Proven ability to lead cross-functional programs involving multiple teams and stakeholders.
• Strong experience in program planning, roadmap management, dependency management, and risk mitigation.
• Experience working with Agile frameworks such as Scrum, SAFe, or Kanban.
• Strong understanding of DevOps practices, CI/CD pipelines, release management, and platform operations.
• Experience with cloud technologies
• Experience tracking and reporting program metrics, KPIs, and operational health indicators.
• Strong communication and stakeholder management skills, including executive-level presentations.
• Experience managing technical dependencies across engineering, product, infrastructure, and operations teams.
• Strong analytical, problem-solving, and decision-making capabilities.
• Ability to influence without authority and drive alignment across diverse teams.
• Strong organizational skills with the ability to manage multiple concurrent initiatives.
• Experience using project and program management tools such as Jira, Confluence, Azure DevOps, or equivalent.

Desirable Skills

• Experience delivering AI/ML, data platform, or advanced analytics programs.
• Knowledge of business rules technologies such as IBM ODM/ILOG.
• Experience with distributed data platforms, event-driven architectures, and in-memory data grids (GemFire, Redis, etc.).
• Knowledge of observability and monitoring platforms such as Splunk, Dynatrace, Grafana, or Prometheus.
• Experience managing cloud migration, platform modernization, or large-scale transformation initiatives.
• Understanding of cybersecurity, secure software development practices, and regulatory compliance requirements.
• PMP, PgMP, PMI-ACP, SAFe Program Consultant (SPC), SAFe Agilist, or equivalent certification preferred.
• Experience working with globally distributed teams across multiple time zones.

Key Success Measures

• Successful delivery of strategic programs on time and within scope.
• Effective management of cross-team dependencies and risks.
• Improved engineering productivity, predictability, and operational excellence.
• High stakeholder satisfaction and alignment across business and technology organizations.
• Measurable impact on platform scalability, reliability, modernization, and business outcomes.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.