Core Support Tech Sr. Specialist

## Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

## Role Purpose

Perform all Core Support tasks and activities in terms of corrective, preventive, maintenance, s/w packages’ loading ,daily changes and streams applied on Voice network elements aiming to reach the least MTTR, best operational performance, efficiency and stability through focusing on voice service from an E2E perspective and total ownership approach.

## Key Accountabilities & Decision Ownership

Network Availability and MTTR:

• Managing the Implementation of preventive software corrections for Core nodes.
• Insuring 24X7 on call for any emergency reported by internal customers.
• Follow up the major network activities to ensure fault free operation during different project phases.
• Insuring knowledge transfer to the 1st line support with technical instruction for network maintenance
• Minimizing resolution time for any problem through enhancing technical skills of the team
• To ensure the right implementation of all network changes
• To ensure the upgrade of the Core network software and hardware.
• To Review the Network nodes SW road maps with the vendor
• To ensure Performing 2nd line support activities related to all nodes in day to day problem handling
• To implement Software, Configuration and hardware day to day problem handling
• To ensure post acceptance for new Core nodes

Vendors Management:

• Develop partnership relations with vendors for all Core nodes.
• Ensure and evaluate the work flow with the vendors as per SLA.

Best Network Quality

• Implementing corrective software packages to solve any problems
• Ensuring the Acceptance & Testing projects for new nodes
• Ensuring proper execution of the Work orders.
• Following our Company change management process.
• Ensure applying technical quality standards during implementation with zero fault.
• Manage to set PM activities' plans & schedules

Reporting

• Report all the major problems
• Perform necessary escalation when needed to ensure flow of work and performance.
• Take all corrective actions for the network to the unacceptable KPI's.
• Ensure compliance with internal/external security audit
• Ensure work flow effectiveness to enhance internal/external customer’s experience.

## Core Competencies, Knowledge, and Experience

• 2 years of experience in Telecommunication Industry.

Must have technical / professional qualifications:

• Interpersonal and organizational skills.
• Influencing & Decision making.
• Very good analytical together with an ability to communicate effectively at all levels
• Self-Motivated, can work under stress, Team work Spirit and creative Thinking
• Customer focus and ability to interact with decision makers

## Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.