Dispatcher

A Dispatcher is required to communicate with drivers to assist with problem resolution while on route. Furthermore, handling incoming service orders, directs drivers, and resolves service issues. Interacts with customers, including customer service, sales, and operational staff. The dispatcher will uses GFL proprietary software to enter ticket information and track productivity.

 

Key Responsibilities: 

• Schedule services and address customer needs for service changes, ensuring completion in accordance with established policies. 

• Dispatch calls to routes based on driver locations and designated routes. 

• Perform driver check-ins at the end of the day to ensure accurate and complete paperwork. 

• Distribute, collect, and review route sheets to ensure accurate data entry, route closing  

• Coordinate with other departments to clarify roles and responsibilities for resolving service issues. 

• Handle additional tasks as assigned by the Dispatcher Manager. 

• Interact with customers, the customer service department, sales, and operations staff under the direction of the Dispatch Manager. 

• Work with routing specialists to optimize routes. 

• Field incoming calls/emails from customers. 

• Troubleshoot and resolve delivery and pickup issues proactively. 

• Assist in determining driver staffing levels for optimal responsiveness and productivity. 

• Record and distribute driver information to relevant departments. 

• Communicate breakdowns with maintenance shop personnel. 

• Ensure effective and professional communication via email, phone, and two-way devices. 

Knowledge, Skills, Abilities, and Competencies: 

• High school diploma required; post-secondary education or diploma is an asset. 

• 1-2 years of experience in transportation, dispatch, or customer service. 

• Strong communication and interpersonal skills. 

• Excellent customer service focus. 

• Ability to multitask and prioritize effectively. 

• Proficient in MS Outlook, Excel, and Word. 

• Industry knowledge is an asset. 

• Advanced software and word processing skills, including adequate typing speed. 

• Ability to work extended hours, including occasional weekends. 

• Experience with TRUX system preferred, but willingness to learn is acceptable. 

• Additional training in transportation, logistics, or customer service (call center environment) is a plus. 

 

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [email protected]

Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.