Front Desk Coordinator / Treatment Plan Coordinator

Overview

Front Desk Coordinator / Treatment Plan Coordinator

 

“Open Up” to A Whole New Dental Experience

Imagine working in a place which delivers best in class patient care and focuses on putting every patient first, every visit. Our guiding principle is empathy, and we want you to join us on our mission to transform the dental experience.  Our practice partners with North American Dental Group which provides us with the necessary support in order to fulfill our purpose of ensuring excellent patient care.

 

Wondering how this shapes your job experience?

 

 We use our individuality and dental expertise to practice group dentistry and ensure that every patient leaves our office feeling satisfied. Do you have the drive and passion to help others improve their oral health in the way that we do? Come join our team— help us pioneer a new culture of dentistry.

 

Smiling from Open to Close

Monday through Thursday 7:30am-4:30pm

Some Fridays

No Flexibility on hours

Responsibilities

Treatment Plan Coordinator is responsible for greeting and scheduling patients, collecting co-payments, presenting treatment plans, working to ensure schedules meet production goals, and developing reports on production goals. The Treatment Plan Coordinator serves as an advocate and educator in creating treatment plans for dental care.

 

Skills Required to Make a Great “Impression” on Our Team

• Answers incoming calls using proper telephone etiquette and responds to telephone inquiries from potential patients.
• Assists the patient in prioritizing the treatment and establishing a plan for scheduling and payment for dental services.
• Case presentation and acceptance including chair-side treatment planning.
• Friendly, professional, organized, work with a sense of urgency, and able to manage multiple tasks throughout the day.
• Conducts treatment plan consultations with new and existing patients to address patient concerns and answer questions regarding dental treatment plans.
• Schedules, reschedules, and confirms new patient appointments, promoting flexibility and care regarding appointment opportunities to patients seeking care and working to maintain full schedules and maintain office schedule flow.
• Medicaid experience HIGHLY PREFERRED. Perfoms with urgency and efficiency.
• Full demonstrable knowledge as a dental businessperson expected of 3+ years' experience.
• Team player mindset and attitude. ALL dental business duties come with this position (EXAMPLES (not limited to): check in, check out, insurance verification, treatment planning, gathering patient information, maintaining confidentiality that is required of a healthcare facility, keeping the front office tidy, cleaning duties, participation in morning huddles, monthly team meetings, etc.)

Qualifications

So How Can You “Fill” This Role?

• 3 years dental experience required
• Excel in multi-tasking and time management  
• Must possess outgoing, friendly, and professional personality with excellent customer service and organizational skills.  
• Experience in dental or medical field with scheduling and verifying insurance preferred
• Strong computer skills, knowledge of Microsoft Office products, dental software, and ability to learn new programs
• Must have PROVEN stable work history with 3 references that can be (and will be) contacted.
• Must get along well with others & be a true team player; this is a position within a “family feel/close nit” team. 
• Must be someone who can work efficiently and independently.
• Must possess, maintain, and strive toward our core values of Service, Empathy, Integrity, Excellence, and Fun!
• Must value personal hygiene and maintain a professional appearance.  We are a patient facing business; these items are required, no exceptions.
• ENJOYS working with people/patients.  You will, many times, be the first interaction our patients have with the office; it is important to leave a positive lasting impression.

“Brace” Yourself… It only Gets Better

• Competitive paid time off for full-time and part-time team members which increases as you grow in your career with us
• Comprehensive benefits package, including 401k
• Constant opportunities for career growth and continuing education
• An exciting atmosphere that allows for freedom and individuality – enabling our team to always strive to do the best for our patients

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.

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