Telehealth Manager

Job Summary:

MaineGeneral Health is seeking an innovative and collaborative Telehealth Manager to lead the strategic growth and day-to-day operations of our Telehealth program. This leader will play a key role in expanding access to high-quality, patient-centered care by developing and managing telehealth initiatives that support medical staff, patients, and clinical teams across the health system.

If you're passionate about healthcare innovation, technology-enabled care, and leading high-performing teams, this is an exciting opportunity to shape the future of virtual healthcare delivery in Central Maine.

Job Description:

What You'll Do:

• Lead the daily operations of MaineGeneral Health's Telehealth program, ensuring alignment with organizational goals and strategic priorities.
• Develop, implement, and continuously evaluate telehealth programs, services, and initiatives that improve patient access and clinical outcomes.
• Establish departmental goals, performance standards, and operational objectives that support organizational strategy.
• Lead cross-functional teams through coaching, performance management, employee engagement, and professional development.
• Foster a positive, collaborative work environment while addressing employee relations and conflict resolution.
• Partner with clinical, operational, IT, and administrative leaders to identify opportunities for innovation, process improvement, and enhanced virtual care delivery.
• Assist with evaluating and implementing new telehealth technologies and services.
• Monitor key operational, quality, utilization, and performance metrics, providing regular reporting and recommendations to senior leadership.
• Support initiatives focused on regulatory compliance, patient experience, operational efficiency, and cost-effective care delivery.
• Promote adoption of telehealth best practices throughout the organization.

What You'll Bring:

Required Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, Nursing, Health Informatics, Information Technology, or a related field.
• Progressive leadership experience in healthcare operations, telehealth, clinical services, or a related healthcare environment.
• Experience managing teams and leading cross-functional initiatives.
• Strong understanding of healthcare operations, workflow improvement, and project management.
• Excellent communication, relationship-building, and organizational skills.

Preferred Qualifications

• Master's degree in Healthcare Administration, Business Administration, Public Health, Nursing, or a related field.
• Experience implementing or managing telehealth programs within an integrated healthcare system.
• Knowledge of healthcare technology platforms, virtual care workflows, and regulatory requirements related to telehealth.
• Experience with quality improvement, performance metrics, and change management.

The salary range shown reflects the base salary for this position. Individual compensation is determined based on factors such as experience, qualifications, skills, and market considerations. We are proud to offer a competitive total rewards package designed to recognize our caregivers and support them in delivering exceptional care to the communities we serve.

Scheduled Weekly Hours:

40

Job Exempt:

Yes

Benefits:

Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

Physical Wellness:

• We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.

• Employees have access to industry-leading leave for new parents.

• A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.

Emotional Wellness:

When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.

Financial Wellness:

• Access the wages you’ve already earned before payday with Payactiv, giving you greater flexibility over your finances.

• Tuition Reimbursement is available to all employees to further develop skills and career.

• We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.

• Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.

• We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.

Career Mobility:

Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.

Equal Opportunity Employer M/F/Vet/Disability  Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 .