Financial Counseling Representative

Financial Counseling Representative  

On-site | Austin, TX| Ascension Dell Seton Medical Center-University of Texas
Schedule: Monday-Friday 8am-5pm | Job type: Full Time Pay: $20 

Help Patients Find Financial Support 

Join R1 as a Financial Counselor and help uninsured and underinsured patients understand their coverage and financial assistance options. In this on-site role, you will regularly travel between multiple hospital floors to meet with patients in their rooms, screen for potential eligibility, assist with applications, and explain financial responsibilities with clarity and compassion. 

What You’ll Do 

• Travel between multiple hospital floors and visit uninsured and underinsured patients in their rooms to review their financial needs and available resources. 

• Screen for potential eligibility for Medicaid, Marketplace coverage, hospital financial assistance, and other programs. 

• Help patients complete applications and gather required documents. 

• Clearly explain coverage options, application steps, and next steps. 

• Discuss estimated patient responsibility and available payment options, and support collection of amounts due in a respectful, patient-centered manner. 

• Track application status, follow up on missing information, and document activity accurately. 

• Protect patient privacy and work closely with clinical, Patient Access, and revenue cycle teams. 

• Balance compassionate service, accuracy, and productivity in a fast-paced hospital setting. 

What You’ll Bring 

Required Qualifications 

• High school diploma or GED. 

• Strong customer service, communication, and interpersonal skills. 

• Compassion and professionalism when discussing sensitive personal and financial information. 

• Ability to explain complex information in clear, simple language. 

• Strong attention to detail and ability to manage multiple systems and priorities. 

• Ability to navigate and work efficiently across multiple systems with ease. 

• Ability to work on-site, move regularly between multiple hospital floors, and meet with patients in their rooms throughout the day. 

Preferred Qualifications 

• Experience in financial counseling, eligibility, Patient Access, registration, patient financial services, or revenue cycle. 

• Knowledge of Medicaid, Marketplace coverage, hospital financial assistance, or similar programs. 

• Experience completing eligibility screenings, applications, or supporting documentation. 

Why Join R1? 

• Make a meaningful difference for patients facing financial challenges. 

• Build healthcare financial counseling and revenue cycle experience. 

• Receive training and support from experienced leaders. 

• Access opportunities for professional growth within R1. 

• Work with a collaborative team focused on patient service. 

Work Environment 

This is an on-site, patient-facing hospital role that requires regular travel between multiple floors and in-person visits with patients in their rooms. You may work around illnesses or injuries, support patients during stressful situations, and spend much of the day moving throughout the facility. 

• Facility vaccination requirements may apply, including an annual flu vaccination. 

• A background check and drug screening may be required before hire. 

• Reasonable accommodations may be provided to qualified individuals. 

About R1 

R1 provides technology-driven revenue cycle solutions that help hospitals, health systems, and medical groups improve the patient experience and financial performance.